Carrier-to-Carrier Guidelines Ver.17 - Verizon

Function:GE-5 Directory Listing Verification Reports (Applicable to PA Only)Definition:This metric measures the timeliness and accuracy of directory listing verification reports (“DLVR”), andcorrections to the electronically transmitted DLVR that CLECs submit to correct errors in the DLVR. Forthe purposes of this metric, the due date for a directory listing verification report will be deemed to be thedate 30 business days prior to the close out date for the directory. The due date for CLEC submissionsof corrections is 15 calendar days prior to the close out date for the directory. The due date for Verizon’scorrected DLVR to CLECs is 10 calendar days prior to the close out date for the directory. The processfor obtaining listing verification reports is documented in VZ’s CLEC and Reseller Handbooks, assupplemented by this performance metric.This metric also measures the completeness and accuracy of the listings contained in Verizon’s WhitePages Directories.Error means any omission of a directory listing for which the CLEC requested the inclusion of the listingin the directory; the inclusion of a directory listing for which the CLEC requested the exclusion of thelisting in the directory; incorrect telephone number; incorrect address; incorrect name.“Incorrect” means any deviation from the listing information contained in the LSR or DSR.GE-5-01 will examine a statistically valid random sample of each individual CLEC’s white pages listingscontained in each DLVR to determine whether those listings were provisioned accurately in accordancewith the CLEC’s DSR/LSR. For LSR/DSR orders that select the “retain as is” or “ERL” field, Verizon PAmust examine the listing information contained in the database prior to processing the CLEC order andsubsequent to processing the CLEC order, to determine whether the CLEC order was provisionedaccurately.Notes:GE-5 was originally numbered as GE-1 in the Pennsylvania C2C Guidelines.GE-5 is a tracking metric for a trial period after which it will be evaluated to determine if it captures boththe appropriate performance and measures it meaningfully.Exclusions:• Reports that the CLEC has requested be transmitted less than 30 business days prior to the closeout date for the directory.• GE-5-02 Directory Listings that were provisioned accurately in accordance with the original DSR orLSR.Performance Standard:• GE-5-01 95% of DLVRs transmitted on or before the due date.• GE-5-02 98% accuracy of DLVRs• GE-5-03 98% of DLVR revisions transmitted on or before the due date• GE-5-04 98% accuracy on DLVRs revisions• GE-5-05 99% accuracy of White Page ListingsVZEAST201003-NY200909Version 17.0132