Carrier-to-Carrier Guidelines Ver.17 - Verizon

Function:OR-11 Timeliness of Provider Notification ReportDefinition:The number of transmission days from the effective date of the line loss to the date that the notificationinformation is made available to the CLEC on the Provider Notification (PN) Report. Measured inpercentage of notification records transmitted within the time standard, this measurement indicateswhether the CLEC was promptly notified that a customer migrated to another provider. The intervalmeasured starts with the SOP update that the physical/provisioning migration to the gaining carrier hasbeen completed and ends when a loss notification is transmitted to the losing CLEC. PN Reports will beprovided to CLECs each transmission day by one of the three alternatives specified below. The PNprocess starts with collection of the previous calendar day’s completed service orders with disconnectactivity from the SOP. Information is then held from two (2) to five (5) days for a matching order withnew connect activity prior to being included in a PN Report. Non-transmission day and holiday PN isreported on the next transmission day. PN for CLECs is reported at the same time as Verizon’s. Orderswith disconnect activity held greater than five (5) days are moved to the Provider Notification report.Note:Verizon offers its CLEC customers the option of receiving PN Reports through the Network Data Mover(NDM) /Connect Direct, EDI, and Customer Wholesale Portal (CWP) processes. The time of reportdelivery will be defined as:• For the NDM and EDI processes, the delivery time will be considered to be the date/time stampin the message header. This date/time stamp represents Verizon’s first attempt to send thereport to the CLEC.• For CWP, the delivery time will be considered to be the create time shown in the file directory.Exclusions:• Verizon Test OrdersFormula:(Total loss records in “y” transmission days divided by the total records on file) multiplied by 100Performance StandardOR-11-01: 95% in two (2) Calendar DaysReport DimensionsCompany:• CLEC Aggregate• CLEC SpecificSub-MetricsGeography:• State SpecificOR-11-01 % Resale Provider Notifications in DaysProducts • ResaleCalculation Numerator DenominatorNumber of loss notices sent on daily PNreports processed during month, wherethe difference between the EffectiveDate and the report date is equal to orless than two (2) calendar days.Number of Loss Records on PN Reportstransmitted during the month.VZEAST201003-NY200909Version 17.062