Carrier-to-Carrier Guidelines Ver.17 - Verizon

Sub-MetricsBI-3-04 % CLEC Billing Claims Acknowledged within two (2) Business DaysCalculation Numerator DenominatorNumber of billing adjustment claimsreceived during the month that areacknowledged within two business daysafter receipt.Total number of billing adjustment claimsreceived during the month.BI-3-05 % CLEC Billing Claims Resolved within 28 Calendar Days After AcknowledgementCalculation Numerator DenominatorNumber of billing adjustment claims wherethe resolution was due in the report monthand are resolved within 28 calendar daysafter acknowledgement.% Full or Partial DenialsTotal number of billing adjustment claimswhere the resolution was due during themonth.BI-3-07Calculation Numerator DenominatorNumber of claims for which the Verizonresolution is a full or partial denial in amonth.Total number of current month resolvedclaims.BI-3-08 % CLEC Billing Claim Adjustments Appearing on the Bill within 45 daysCalculation Numerator DenominatorNumber of resolved billing claims in thereport month where the adjustment hasappeared on an invoice in 45 or less daysfrom the resolution date.Total number of resolved billing claims inthe report month where adjustment isgranted.VZEAST201003-NY200909Version 17.0118