Carrier-to-Carrier Guidelines Ver.17 - Verizon

Function:PR-6 Installation QualityDefinition:This metric measures the percent of lines/circuits/trunks installed where a reported trouble was found inthe Verizon network within 30 days of order completion. Any additional trouble received after the initial I-code is closed out, and is within the specified time period (7 or 30 days) is counted as a repeater.For sub-metric PR-6-03 only, the UNE POTS Loop Total product includes UNE Loop Hot Cuts.The PR-6 sub-metric calculations for the report month include Orders that are complete in the billingsystem. (Orders that are not billing completed in the report month are not included in the PR-6calculations). Note: This does not apply to Hot Cuts and Interconnection Trunks (CLEC) which arecalculated based on physical work completion.Trunks: Includes reciprocal trunks from VZ to CLEC.Note: For POTS services, the percent of lines/circuits/trunks installed where a reported trouble wasfound in the network within seven (7) days. This includes Disposition Codes 03 (Drop Wire), 04 (Cable)and 05 (Central Office). Disposition Code 05 includes translation troubles automatically cleared viaSwitch to Order Compare (STORC) for Verizon North and SERVICE for Verizon Mid-Atlantic (or othersimilar record verification system utilized by Verizon) by CLEC. The source system: NMP-Mai.Exclusions:• Subsequent reports (additional customer calls while the trouble is pending).• Troubles closed due to customer action.• Troubles reported by Verizon employees in the course of performing preventative maintenance,where no customer has reported a trouble.• Special Project PONs (if applicable) per the process documented in Appendix S.Formula:Installation Troubles (within seven (7) or 30 days) with Disposition Codes 03, 04 and 05 divided by Linescompleted multiplied by 100.Performance Standard:PR-6-01: Parity with VZ Retail For Found TroublesPR-6-02: % Installation Troubles Reported within seven (7) Days: 2%PR-6-03: No standardReport DimensionsCompany:• CLEC Aggregate• CLEC SpecificGeography:• State SpecificVZEAST201003-NY200909Version 17.081