Carrier-to-Carrier Guidelines Ver.17 - Verizon

Function:PR-5 Facility Missed OrdersDefinition:These sub-metrics measure facility missed orders.The PR-5 sub-metric calculations for the report month include Orders that are complete in the billingsystem. (Orders that are not billing completed in the report month are not included in the PR-5calculations). Orders completed on the Due Date are considered to be completed on-time regardless ofthe time of day the order was actually completed.Facility Missed Orders: The Percent of Dispatched Orders completed after the due date, where thecause of the delay is lack of facilities.Facility Missed Orders > 15 Days: The percent of Dispatched orders missed for lack of facilities wherethe completion date minus the appointment date is greater than 15 calendar days.Facility Missed Trunks: The percentage of trunks completed after the due date, where the cause of thedelay was due to lack of facilities. Note: trunks are not dispatched.Exclusions:• VZ Test Orders• Disconnect Orders• Verizon Administrative orders• For Verizon North only: Additional Segments on orders (parts of a whole order are included in thewhole)• .Performance Standard:PR-5-01 through PR-5-02: Parity with VZ Retail.Report Dimensions:Company:• CLEC Aggregate• CLEC SpecificGeography:• State SpecificVZEAST201003-NY200909Version 17.078