Carrier-to-Carrier Guidelines Ver.17 - Verizon

Sub-Metrics (continued) PR-4 Missed AppointmentsPR-4-03 % Missed Appointment – CustomerDescription The percent of orders/trunks completed after the due date, due to CLEC or end-userdelay. (Refer to Appendix B for Customer Miss Codes)Products Resale:UNE:Trunks:• POTS - Total• POTS - Loop• Interconnection• 2-Wire Digital Services. • 2-Wire Digital Services. Trunks (CLEC)• Specials Total• 2-Wire xDSL Loops• EEL• IOF• Specials - TotalCalculation Numerator DenominatorPR-4-04DescriptionProductsNumber of orders/trunks where the ordercompletion date is greater than the orderDD due to customer reasons for productgroup.Number of orders/trunks completed forproduct group.% Missed Appointment – Verizon – DispatchThe Percent of Dispatched Orders completed after the due date, due to Verizonreasons.Resale:UNE:• POTS - Total• Loop – New• 2-Wire Digital Services.• 2-Wire Digital ServicesCalculation Numerator DenominatorNumber of Dispatched Orders where theorder completion date is greater than theorder DD due to Verizon reasons forproduct group.Number of Dispatched Orders completedfor product group.VZEAST201003-NY200909Version 17.075