Carrier-to-Carrier Guidelines Ver.17 - Verizon

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Function:Definition:Exclusions:•Performance Standard:Report Dimensions:• •Sub-MetricsVZEAST201003-NY200909Version 17.050
Function:OR-4 Timeliness of Completion NotificationDefinition:Refer to the Definition listed next to each OR-4 sub-metric (OR-4-11, OR-4-16, and OR-4-17) for adescription of the measurement included in the sub-metrics. If the Provisioning Completion Notifier /Billing Completion Notifier (PCN/BCN) is resent because the problem is at the CLEC end (e.g. CLECsystems could not receive transactions), the time stamp is the first time the PCN/BCN was sent.Exclusions:• Verizon Test Orders• Orders not received through the Verizon NetLink EDI system. This includes orders transmittedmanually, and orders submitted through the WEB GUI (LSI/W)• Special Project PONs (if applicable) per the process documented in Appendix S.• Sub-metric OR-4-11 only includes the following additional exclusion: Any product that is notdesigned to generate a PCN and a BCN.Performance Standard:Metric OR-4-11; 0.25% of PONs that received neither a PCN nor a BCN within two (2) business daysfrom the SOP posting of the provisioning of the last service order associated with a specific PON.Metric OR-4-16: 95% of PCNs sent within one (1) business day.Metric OR-4-17: 95.5% of BCNs sent within:Two (2) business days for EDI BCNs on order(s) not in bill cycle holdFour (4) business days for EDI BCNs on order(s) in bill cycle holdReport Dimensions:Company:• CLEC Aggregate• CLEC SpecificGeography:• State SpecificSub-Metrics Timeliness of Completion NotificationOR-4-11 % Completed orders with neither a PCN nor BCN sentDescription The percent of EDI PONs for which the last service order has been provisioningcompleted in the Verizon Service Order Processing (SOP) system. The elapsed timebegins with the Provisioning completion in SOP of the last service order associated witha specific PON. The PCN and the BCN are considered sent when the Verizon Netlinksystem initiates the send of the completed notifier to the CLEC. The notifier isconsidered sent when it is time-stamped after EDI translation and encryption,immediately prior to transmission to the CLEC. If no PCN and no BCN have been sentin two (2) business days after provisioning completion, the order will be captured here inthis measure.Products CLEC Aggregate:• EDICalculation Numerator DenominatorNumber of EDI PONs completed thathave produced neither a PCN nor a BCNwithin two (2) business days after thelast service order has been updated asprovisioning completed in SOP.Total number of EDI PONs for which thelast service order has been updated asprovisioning completed in SOP in a month.VZEAST201003-NY200909Version 17.051
Page 1: Carrier-to-Carrier GuidelinesPerfor
Page 4 and 5: PR-6 INSTALLATION QUALITY..........
Page 6 and 7: GE-2-01 % OF ACCESS REQUEST RESPONS
Page 8 and 9: INTRODUCTIONThis section of the Ver
Page 10 and 11: URL ReferencesVerizon references UR
Page 12 and 13: GENERAL NOTESVerizon North includes
Page 14 and 15: Retail Analog Compare Table, contin
Page 16 and 17: Sub-CodeProduct2200 Resale Specials
Page 18 and 19: Sub-Code6000 Systems MetricsProduct
Page 20 and 21: Function:PO-1 Response Time OSS Pre
Page 22 and 23: Formula:∑ Response Times for each
Page 24 and 25: Function:PO-2 OSS Interface Availab
Page 26 and 27: PO-2 Formula:(Number of hours sched
Page 28 and 29: Report DimensionsCompany:• CLEC A
Page 30 and 31: Change Management Notifications sen
Page 32 and 33: Function:PO-6 Software ValidationDe
Page 34 and 35: Report Dimensions:Company:• CLEC
Page 36 and 37: Section 2Ordering Performance(OR)OR
Page 38 and 39: OR-1 Definition, continued:Notes:(1
Page 42 and 43: Sub-Metrics OR-1 Order Confirmation
Page 44 and 45: Function:OR-2 Reject TimelinessDefi
Page 46 and 47: Performance Standard - Reject Timel
Page 48 and 49: Sub-Metrics - OR-2 Reject Timelines
Page 52 and 53: Sub-Metrics Timeliness of Completio
Page 54 and 55: Function:OR-6 Order AccuracyDefinit
Page 56 and 57: OR-6-04 % Accuracy - Directory List
Page 58 and 59: Function:Definition:Exclusions:Repo
Page 60 and 61: Function:OR-10 PON Notifier Excepti
Page 62 and 63: Function:OR-11 Timeliness of Provid
Page 64 and 65: Function:OR-13 % of Large Job Hot C
Page 66 and 67: Function:PR-1 Average Interval Offe
Page 68 and 69: Sub-Metrics - PR-1 Average Interval
Page 70 and 71: Function:PR-3 Completed within Spec
Page 72 and 73: Sub-Metrics PR-3 % Completed within
Page 76 and 77: Sub-Metrics (continued) PR-4 Missed
Page 78 and 79: Function:PR-5 Facility Missed Order
Page 80 and 81: Sub-Metrics (continued) Facility Mi
Page 82 and 83: Sub-MetricsPR-6-01 % Installation T
Page 84 and 85: Sub-MetricsPR-8-01 Percent Open Ord
Page 86 and 87: Definition.Note: For all types of H
Page 88 and 89: Sub-Metrics - Hot Cut Loops, contin
Page 90 and 91: Function:MR-1 Response Time OSS Mai
Page 92 and 93: Sub-MetricsMR-1-01Average Response
Page 94 and 95: Function:MR-2 Trouble Report RateDe
Page 96 and 97: •MR-2-05Products% CPE/TOK/FOK/NPC
Page 98 and 99: Sub-MetricsMR-3-01 % Missed Repair
Page 100 and 101:
Exclusions:• Troubles reported on
Page 102 and 103:
Sub-Metrics - Trouble Duration Inte
Page 104 and 105:
Function:MR-5 Repeat Trouble Report
Page 106 and 107:
Section 5Network Performance(NP)NP-
Page 108 and 109:
Report Dimensions - NP-1 Percent Fi
Page 110 and 111:
Report Dimensions:Company:• CLEC
Page 112:
Function:NP-6 NXX Updates (Applicab
Page 115 and 116:
Function:BI-2 Timeliness of Carrier
Page 117 and 118:
Definition, continuedClosure• A c
Page 119 and 120:
Function:BI - 4 DUF Accuracy (Appli
Page 121 and 122:
Function:BI - 6 Completeness of Usa
Page 123 and 124:
Function:BI - 8 Non-Recurring Charg
Page 125 and 126:
Section 7Operator Services & Direct
Page 127 and 128:
Function:OD-3 DA Database Update Ac
Page 129 and 130:
General (GE)Function:GE-1 Directory
Page 131 and 132:
Function:GE-3 Bona Fide Request Res
Page 133 and 134:
Report Dimensions:Company:• CLEC
Page 135 and 136:
GlossaryApplication DateASRVZ Admin
Page 137 and 138:
Cut-Over WindowDedicated FinalTrunk
Page 139 and 140:
2-Wire Digital This service provide
Page 141 and 142:
RejectRun ClockSegmentSOPSpecial Se
Page 143 and 144:
Product identification descriptions
Page 145:
Implementation process for the East
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Carrier-to-Carrier Guidelines Ver.17 - Verizon

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