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222 Leisure, Travel & Tourism<br />
Leisure, Travel & Tourism<br />
223<br />
Level 2 Extended Award in the Principles <strong>of</strong> Customer Service in<br />
Hospitality, Leisure, Travel and Tourism<br />
600/2028/3<br />
Level 2 Certificate in Event Planning<br />
501/1079/2<br />
Facts and Figures<br />
Qualification no/Learning<br />
Aim Reference: 600/2028/3<br />
Guided Learning<br />
Hours (GLH): 37<br />
Credit value: 4<br />
Fee per learner: £25<br />
Minimum entry age: 16<br />
Qualification<br />
review date: 30/06/2017<br />
Qualification certification<br />
end date: 30/06/2019<br />
Qualification Aim<br />
This qualification is <strong>of</strong> benefit to<br />
anyone already working in the<br />
service sector and is well recognised<br />
within the industry as the standard<br />
for customer service training.<br />
It’s also ideal for those wishing to<br />
work in service sector operations<br />
either on a seasonal, casual,<br />
voluntary or permanent basis.<br />
Qualification Structure<br />
This qualification consists <strong>of</strong> 4<br />
mandatory units.<br />
To be awarded this qualification,<br />
learners must successfully complete<br />
the 4 mandatory units.<br />
Units<br />
Mandatory<br />
• Unit 01 Cultural awareness<br />
• Unit 02 The role <strong>of</strong> a customer<br />
service representative in<br />
welcoming tourists and visitors to<br />
their destination<br />
• Unit 03 Principles <strong>of</strong> customer<br />
service in hospitality, leisure, travel<br />
and tourism<br />
• Unit 04 Meet the requirements<br />
<strong>of</strong> customers in the hospitality,<br />
leisure, travel and tourism industry,<br />
with specific needs<br />
Assessment<br />
Internally assessed and externally<br />
moderated portfolio.<br />
Support Materials<br />
Mandatory<br />
• Qualification Specification<br />
Optional<br />
• Learner’s Evidence Tracking Log<br />
• Candidate Assessment Work<strong>book</strong><br />
Suitability<br />
This qualification is suitable for:<br />
• Preparation for work<br />
• Induction and enrichment<br />
• Progression to apprenticeships<br />
Facts and Figures<br />
Qualification no/Learning<br />
Aim Reference: 501/1079/2<br />
Guided Learning<br />
Hours (GLH): 128<br />
Credit value: 16<br />
Fee per learner: £53<br />
Minimum entry age: 16<br />
Qualification<br />
review date: 31/12/2016<br />
Qualification certification<br />
end date: 31/12/2018<br />
Qualification Aim<br />
This qualification is suitable for<br />
learners interested in planning<br />
events. It provides an overview <strong>of</strong><br />
the skills required for successful<br />
event planning and organisation.<br />
Qualification Structure<br />
This qualification consists <strong>of</strong> 5<br />
mandatory units.<br />
To be awarded this qualification,<br />
learners must successfully complete<br />
the 5 mandatory units.<br />
Units<br />
Mandatory<br />
• Unit 01 Planning an event<br />
• Unit 02 Event review and<br />
evaluation<br />
• Unit 03 Market research and<br />
marketing methods in event<br />
planning<br />
• Unit 04 Human resource planning<br />
at events<br />
• Unit 05 Communication and<br />
customer service at events<br />
Assessment<br />
Internally assessed and externally<br />
moderated portfolio.<br />
Support Materials<br />
Mandatory<br />
• Qualification Specification<br />
Optional<br />
• Candidate Learning Log<br />
• Purpose Statement<br />
Suitability<br />
This qualification is suitable for:<br />
• Preparation for work<br />
LEISURE, TRAVEL<br />
& TOURISM<br />
Support materials available from:<br />
Support materials available from:<br />
Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000* Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000*
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