big book of opportunities

262 Business, Administration and Law/Information and Communication Technology
Business, Administration and Law/Information and Communication Technology
263
Level 2 Certificate in Business and Administration Knowledge
601/3557/8
Level 3 Certificate in Principles of Customer Service
600/2922/5
Facts and Figures
Accreditation no/Learning
Aim Reference: 601/3557/8
Guided Learning
Hours (GLH): 120
Credit value: 15
Fee per learner: £53
Minimum entry age:
pre-16
Qualification
review date: 31/12/2015
Qualification certification
end date: 31/12/2017
Qualification Aim
This qualification is suitable for
learners aged pre-16 and above. This
qualification aims to develop learners’
knowledge and understanding
across a range of basic administrative
concepts and practices.
Qualification Structure
This qualification consists of 3
mandatory units and 6 optional units.
To be awarded this qualification,
candidates must successfully
complete the 3 mandatory units
and at least 4 credits from the
optional units.
Units
Mandatory
• Unit 01 Principles of personal
responsibilities and working in a
business environment
• Unit 02 Principles of providing
administrative services
• Unit 03 Principles of managing
information and producing
documents
Assessment
Internally assessed and externally
moderated portfolio.
Support Materials
Mandatory
• Qualification Specification
Optional
• Learner’s Evidence Tracking Log
• Tribal Learning Materials
• Learning Curve Group Learning
Materials
• The Skills Network Learning
Materials
• Purpose Statement
Suitability
This qualification is suitable for:
• Progression to apprenticeships
• Preparation for work
Facts and Figures
Accreditation no/Learning
Aim Reference: 600/2922/5
Guided Learning
Hours (GLH): 113
Credit value: 17
Fee per learner: £58
Minimum entry age: 16
Qualification
review date: 31/12/2015
Qualification certification
end date: 31/12/2018
Qualification Aim
This qualification is designed to
cover the knowledge aspects of a
customer service role, which will
then support the completion and
achievement of the Level 3 Diploma
in Customer Service.
Qualification Structure
This qualification consists of 3
mandatory units.
To be awarded this qualification,
candidates must successfully
complete the 3 mandatory units.
Units
Mandatory
• Unit 01 Understand the use of
communication in customer service
• Unit 02 Understand the principles
of customer service delivery in
different sectors
• Unit 03 Understand the principles
of making improvements to
customer service
Assessment
Internally assessed and externally
moderated portfolio.
Support Materials
Mandatory
• Qualification Specification
Optional
• Learner’s Evidence Tracking Log
• Tribal Learning Materials
• The Skills Network Learning
Materials
• Purpose Statement
• Qualification Support Pack
Optional
• Unit 04 Principles of supporting
change in a business environment
• Unit 05 Principles of supporting
business events
• Unit 06 Principles of maintaining
stationery stock
• Unit 07 Principles of project
management
• Unit 08 Principles of budgets in a
business environment
• Unit 09 Principles of contributing
to innovation and change
BUSINESS, ADMIN
& LAW/ICT
Support materials available from:
Support materials available from:
Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000* Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000*