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328 Retail and Commercial Enterprise<br />
Retail and Commercial Enterprise<br />
329<br />
Level 3 Certificate in Retail Knowledge<br />
600/2140/8<br />
Level 2 Certificate in Understanding Retail Operations<br />
601/3338/7<br />
Facts and Figures<br />
Qualification no/Learning<br />
Aim Reference: 600/2140/8<br />
Guided Learning<br />
Hours (GLH): 106-126<br />
Credit value: 16<br />
Fee per learner: £58<br />
Minimum entry age:<br />
pre-16<br />
Qualification<br />
review date: 31/12/2016<br />
Qualification certification<br />
end date: 31/12/2019<br />
Qualification Aim<br />
This qualification aims to provide<br />
learners with the knowledge<br />
needed to work in a higher level<br />
role within the retail sector<br />
covering selling, service, team<br />
working, health and safety, dealing<br />
with theft, and product knowledge.<br />
Covering a variety <strong>of</strong> specific<br />
product areas, it’s ideal for learners<br />
already working in the retail sector<br />
looking to progress, or for those<br />
looking to work in the sector who’d<br />
like to increase their knowledge.<br />
This qualification also forms the<br />
knowledge-based aspect <strong>of</strong> the<br />
Advanced Apprenticeship in Retail.<br />
Qualification Structure<br />
This qualification consists <strong>of</strong> 4<br />
mandatory units and 5 optional units.<br />
To be awarded this qualification,<br />
learners must successfully complete<br />
the 4 mandatory units and at least 6<br />
credits from the optional units.<br />
Units<br />
Mandatory<br />
• Unit 01 Understanding customer<br />
service in the retail sector<br />
• Unit 02 Understanding the<br />
management <strong>of</strong> risks to health and<br />
safety on the premises <strong>of</strong> a retail<br />
business<br />
• Unit 03 Understanding the retail<br />
selling process<br />
• Unit 04 Understanding the<br />
development <strong>of</strong> personal and team<br />
effectiveness in a retail business<br />
Optional<br />
• Unit 05 Understanding security<br />
and loss prevention in a retail<br />
business<br />
• Unit 06 Understanding how the<br />
smooth operation <strong>of</strong> a payment<br />
point is maintained<br />
• Unit 07 Understanding the<br />
management <strong>of</strong> stock in a retail<br />
business<br />
• Unit 08 Understanding how the<br />
effectiveness <strong>of</strong> store operations<br />
can be improved<br />
• Unit 09 The principles <strong>of</strong> food<br />
safety supervision for retail<br />
Assessment<br />
Internally assessed and externally<br />
moderated portfolio.<br />
Support Materials<br />
Mandatory<br />
• Qualification Specification<br />
• Assessment Principles<br />
Optional<br />
• Learner's Evidence Tracking Log<br />
• Qualification Support Pack<br />
• Units and Assessment Guidance<br />
• Purpose Statement<br />
Suitability<br />
This qualification is suitable for:<br />
• Apprenticeships<br />
• Preparation for work<br />
Facts and Figures<br />
Qualification no/Learning<br />
Aim Reference: 601/3338/7<br />
Guided Learning<br />
Hours (GLH): 118-136<br />
Credit value: 18<br />
Fee per learner: £53<br />
Minimum entry age: 16<br />
Qualification<br />
review date: 31/03/2016<br />
Qualification certification<br />
end date: 31/03/2018<br />
Qualification Aim<br />
This qualification aims to provide an<br />
introduction to the retail industry for<br />
those new to or seeking employment<br />
in this area. It will help learners<br />
develop an understanding <strong>of</strong><br />
different aspects <strong>of</strong> working in the<br />
retail sector and prepare them for<br />
progression into a range <strong>of</strong> higher<br />
level and more practical qualifications<br />
within the retail sector.<br />
Qualification Structure<br />
This qualification consists <strong>of</strong> 6<br />
mandatory units and 14 optional<br />
units.<br />
To be awarded this qualification,<br />
learners must successfully complete<br />
the 6 mandatory units and at least 4<br />
credits from the optional units.<br />
Learners may also take units from<br />
the third unit group, but these units<br />
(not graded) will not count towards<br />
the achievement <strong>of</strong> the qualification.<br />
Units<br />
Mandatory<br />
• Unit 01 Understanding customer<br />
service in the retail sector<br />
• Unit 02 Understanding the retail<br />
selling process<br />
• Unit 03 Understanding how<br />
individuals and teams contribute to<br />
the effectiveness <strong>of</strong> a retail business<br />
• Unit 04 Understanding how a retail<br />
business maintains health and<br />
safety on its premises<br />
• Unit 05 Understanding retail<br />
consumer law<br />
• Unit 06 Understand how to<br />
deal with customer queries and<br />
complaints in a retail environment<br />
Assessment<br />
Internally assessed and externally<br />
moderated portfolio.<br />
Support Materials<br />
Mandatory<br />
• Qualification Specification<br />
Optional<br />
• Learner’s Evidence Tracking Log<br />
• The Skills Network Learning and<br />
Online Learning Materials<br />
Suitability<br />
This qualification is suitable for:<br />
• Preparation for work<br />
For a full list <strong>of</strong> optional units,<br />
please visit our qualification<br />
finder online at www.ncfe.org.uk<br />
Support materials available from:<br />
Support materials available from:<br />
Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000* Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000*<br />
RETAIL AND COMMERCIAL<br />
ENTERPRISE
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