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264 Business, Administration and Law/Information and Communication Technology<br />
Business, Administration and Law/Information and Communication Technology<br />
265<br />
Level 2 Certificate in Contact Centre Operations<br />
600/1292/4<br />
Level 3 Certificate in Management<br />
600/2145/7<br />
Facts and Figures<br />
Accreditation no/Learning<br />
Aim Reference: 600/1292/4<br />
Guided Learning<br />
Hours (GLH): 93-104<br />
Credit value: 13<br />
Fee per learner: £53<br />
Minimum entry age:<br />
pre-16<br />
Qualification<br />
review date: 31/01/2017<br />
Qualification certification<br />
end date: 31/01/2019<br />
Qualification Aim<br />
This qualification will give learners<br />
the knowledge they’ll need to work<br />
effectively in contact centres and<br />
forms the knowledge based aspect<br />
<strong>of</strong> the Intermediate Apprenticeship in<br />
Contact Centre Operations.<br />
Qualification Structure<br />
This qualification consists <strong>of</strong> 3<br />
mandatory units and 8 optional units.<br />
To be awarded this qualification,<br />
candidates must successfully<br />
complete the 3 mandatory units and<br />
a minimum <strong>of</strong> 6 credits from any <strong>of</strong><br />
the optional units.<br />
Units<br />
Mandatory<br />
• Unit 01 Principles <strong>of</strong> personal<br />
effectiveness in a contact centre<br />
• Unit 02 Principles <strong>of</strong> health and<br />
safety in a contact centre<br />
• Unit 03 Principles <strong>of</strong> personal<br />
responsibilities and working in a<br />
business environment<br />
Optional<br />
For a full list <strong>of</strong> optional units,<br />
please visit our qualification<br />
finder online at www.ncfe.org.uk<br />
Support materials available from:<br />
Assessment<br />
Internally assessed and externally<br />
moderated portfolio.<br />
Support Materials<br />
Mandatory<br />
• Qualification Specification<br />
Optional<br />
• Learner’s Evidence Tracking Log<br />
• Tribal Online Learning Materials<br />
• Qualification Support Pack<br />
• Assessment Strategy<br />
• Purpose Statement<br />
Suitability<br />
This qualification is suitable for:<br />
• Apprenticeships<br />
Facts and Figures<br />
Accreditation no/Learning<br />
Aim Reference: 600/2145/7<br />
Guided Learning<br />
Hours (GLH): 130<br />
Credit value: 13<br />
Fee per learner: £58<br />
Minimum entry age: 16<br />
Qualification<br />
review date: 31/12/2015<br />
Qualification certification<br />
end date: 31/12/2018<br />
Qualification Aim<br />
This qualification gives learners the<br />
knowledge they’ll need to work in a<br />
management role in a variety <strong>of</strong><br />
settings. This qualification forms the<br />
knowledge aspect <strong>of</strong> the Advanced<br />
Apprenticeship in Management.<br />
Qualification Structure<br />
This qualification consists <strong>of</strong> 2<br />
mandatory units and 11 optional units.<br />
To be awarded this qualification,<br />
candidates must successfully<br />
complete the 2 mandatory units<br />
and at least 6 credits from the<br />
optional units.<br />
Units<br />
Mandatory<br />
• Unit 01 Key principles <strong>of</strong><br />
management and leadership<br />
• Unit 02 Improving your own<br />
management and leadership<br />
performance<br />
Optional<br />
For a full list <strong>of</strong> optional units,<br />
please visit our qualification<br />
finder online at www.ncfe.org.uk<br />
Support materials available from:<br />
Assessment<br />
Internally assessed and externally<br />
moderated portfolio.<br />
Support Materials<br />
Mandatory<br />
• Qualification Specification<br />
Optional<br />
• Learner’s Evidence Tracking Log<br />
• Learning Curve Group Learning<br />
Materials<br />
Suitability<br />
This qualification is suitable for:<br />
• Apprenticeships<br />
BUSINESS, ADMIN<br />
& LAW/ICT<br />
Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000* Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000*
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