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332 Retail and Commercial Enterprise
Retail and Commercial Enterprise
333
Level 3 Diploma in Retail Skills (Management)
600/4272/2
Level 3 Diploma in Retail Skills (Sales Professional)
600/4276/X
Facts and Figures
Qualification no/Learning
Aim Reference: 600/4272/2
Guided Learning
Hours (GLH): 199-241
Credit value: 43
Fee per learner: £102
Minimum entry age: 16
Qualification
review date: 30/06/2016
Qualification certification
end date: 30/06/2019
Qualification Aim
This qualification aims to provide
learners with the skills and knowledge
needed to work in higher level
supervisory/management roles
within the retail sector covering
selling, service, team working, health
and safety, dealing with theft and
product knowledge. Covering a
variety of specific product areas, it’s
ideal for learners already working in
the retail sector looking to progress,
or for those looking to work in the
sector who’d like to increase their
skills and knowledge.
This qualification also forms the
competence-based aspect of the
Advanced Apprenticeship in Retail
(Retail Management pathway).
Qualification Structure
This qualification consists of one
mandatory unit and 22 optional units.
To be awarded this qualification,
learners must successfully complete
the one mandatory unit and at least
33 credits from the optional units.
Units
Mandatory
• Unit 01 Work effectively and support
others in a retail organisation
Optional
• Unit 02 Audit stock levels and stock
inventories in a retail environment
• Unit 03 Source required goods and
services in a retail environment
• Unit 04 Monitor and help improve
food safety in a retail environment
• Unit 05 Manage staff to receive
goods in a retail environment
• Unit 06 Organise and monitor
the storage of stock in a retail
environment
• Unit 07 Maintain the availability
of goods on display in a retail
environment to promote sales
• Unit 08 Manage the payment
transaction process in a retail
environment
• Unit 09 Contribute to the continuous
improvement of retail operations
within own area of responsibility
• Unit 10 Manage the prevention
of wastage and loss in a retail
environment
• Unit 11 Produce staffing schedules
to help a retail team to achieve its
targets
• Unit 12 Monitor and maintain health
and safety in a retail environment
• Unit 13 Monitor and support secure
payment point use during trading
hours
• Unit 14 Set objectives and provide
support for team members
• Unit 15 Plan, allocate and monitor
work of a team
• Unit 16 Make effective decisions
• Unit 17 Manage conflict in a team
• Unit 18 Manage or support equality
of opportunity, diversity and
inclusion in own area of responsibility
• Unit 19 Organise the delivery of
reliable customer service
• Unit 20 Improve the customer
relationship
• Unit 21 Work with others to
improve customer service
• Unit 22 Monitor and solve
customer service problems
• Unit 23 Promote continuous
improvement
Assessment
Internally assessed and externally
moderated portfolio.
Support Materials
Mandatory
• Qualification Specification
• Assessment Principles
Optional
• Learner’s Evidence Tracking Log
• Units and Assessment Guidance
• Purpose Statement
Suitability
This qualification is suitable for:
• Apprenticeships
• Preparation for work
Facts and Figures
Qualification no/Learning
Aim Reference: 600/4276/X
Guided Learning
Hours (GLH): 181-238
Credit value: 43
Fee per learner: £102
Minimum entry age: 16
Qualification
review date: 30/06/2016
Qualification certification
end date: 30/06/2019
Qualification Aim
This qualification aims to provide
learners with the skills and knowledge
needed to work in higher level sales
roles within the retail sector covering
selling, service, team working, health
and safety, dealing with theft and
product knowledge. Covering a
variety of specific product areas, it’s
ideal for learners already working in
the retail sector looking to progress,
or for those looking to work in the
sector who’d like to increase their
skills and knowledge.
This qualification also forms the
competence-based aspect of the
Advanced Apprenticeship in Retail
(Sales Professional pathway).
Qualification Structure
This qualification consists of one
mandatory unit and 51 optional units.
To be awarded this qualification,
learners must successfully complete
the one mandatory unit and at least
33 credits from the optional units.
Units
Mandatory
• Unit 01 Work effectively and support
others in a retail organisation
For a full list of optional units,
please visit our qualification
finder online at www.ncfe.org.uk
Assessment
Internally assessed and externally
moderated portfolio.
Support Materials
Mandatory
• Qualification Specification
• Assessment Principles
Optional
• Learner’s Evidence Tracking Log
• Units and Assessment Guidance
• Purpose Statement
Suitability
This qualification is suitable for:
• Apprenticeships
Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000* Visit ncfe.org.uk Email service@ncfe.org.uk Call 0191 239 8000*
RETAIL AND COMMERCIAL
ENTERPRISE