Special Rate Variation Community Engagement Report - Shoalhaven City Council

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5 Community Engagement– Fit for the Future/Merger Proposal As part of the development of Council’s Delivery Plan and Operational Plan undertook a community engagement process to explain the Fit for the Future requirements and the proposal to include a rates increase in order to meet these benchmarks (details of the Delivery Plan and Operational Plan engagement has been provided in question 6 of the SRV application) . Council also undertook a further engagement process in December 2015 when the State Government advised Council of its intention to merger Shoalhaven City with Kiama Council. A range of facts and considerations were provided to the community at this time, drawing on information that had been provided through the Fit for the Future application process to explain the potential impact of the merger on Council’s financial sustainability. A variety of engagement methods were used to ensure that the community were informed during these processes and advised the community of the opportunity to provide submissions to the boundary commission. The engagement methods utilised during this time are provided below. A summary of the community feedback provided is also detailed below, however the majority of submissions received from this process were provided directly to the boundaries commission and therefore are not contained within this report. 5.1 Engagement Methods 5.1.1 Discussion Paper In December 2015, following the announcement of the merger proposal Council released a discussion paper for the community to use to understand the proposal and the case for and against any merger. This discussion paper contained details about the Fit for the future measures, Councils need of financial sustainability On the first page of the discussion paper it was clearly outlined that: “Shoalhaven City Council was assessed by IPART as “Fit” for the future both in scale and capacity AND financial sustainability BUT this was on the basis that council would raise its general rates by an extra 7 ½ % (above the ratepegging limit) in both the years 2017/18 and 2018/19 and other cost saving initiatives were also implemented. Kiama Council had also planned above ratepegging rate increases in future years.” ( http://doc.shoalhaven.nsw.gov.au/displayDoc.aspx?record=D16/6795 ) 5.1.2 Council Website Information about the components of this engagement process were provided on Council’s website. The website was predominately used as an information hub and contained content about: The Fit for the Future benchmarks Councils need to operate within financial constraints The need for an increase in rates 18
Opportunities to have your say including contact information News and updates about the decision making process, outcomes and next steps Council’s media releases Facebook Feed Access to all e-newsletter https://www.shoalhaven.nsw.gov.au/My-Council/Fit-For-the-Future-Merge-Proposal http://www.shoalhaven.nsw.gov.au/My-Council/Fit-for-the-Future http://shoalhaven.nsw.gov.au/My-Council/Merge-Proposal-Facts-and-Considerations Image 1- Website merger proposal 5.1.2 Resident Mail‐out As part of stage three engagement 40,000 brochures were printed and delivered to residents and ratepayers of the Shoalhaven. This brochure provided information about the merger proposal and the key facts and figures. It included details of the need to meet the Fit for the Future benchmarks, Councils financial situation and the impact on provision of services and facilities. The brochure explained how the community could provide feedback to Council about the merger proposal and the impact on Council’s financial sustainability. 19
Page 2 and 3: Contents 1 Introduction ...........
Page 4 and 5: Appendix 9 - CCB Executive Meeting
Page 6 and 7: period 2017/18 and 2018/19. There w
Page 8 and 9: 3 Identifying Community Needs and E
Page 10 and 11: Extensive promotion of the workshop
Page 12 and 13: Media Release ‐15 November 2012 C
Page 14 and 15: Graph 1- Percentage of respondent
Page 16 and 17: Graph 6-Rating v Criticality 4.2 Co
Page 20 and 21: Image 2- Merger proposal brochure 5
Page 22 and 23: Image 4- “On the Move”-July Edi
Page 24 and 25: Image 6-Neighbourhood News-October
Page 26 and 27: the merger proposal. A number cited
Page 28 and 29: copies of information with them and
Page 30 and 31: The site was updated throughout the
Page 32 and 33: The EHQ page “Your Rates, Everybo
Page 34 and 35: 25 th October 2016 Ordinary Meeting
Page 36 and 37: The Random Community Phone Survey u
Page 38 and 39: 7 Community Feedback 7.1 Random Tel
Page 40 and 41: charges, if it makes Shoalhaven Cit
Page 42 and 43: 7.1.7 Services to be reduced Respon
Page 44 and 45: 2 had a support level of 2 out of 1
Page 46 and 47: Appendix 1 ‐Media Articles and Co
Page 48 and 49: 8 February 2016 ‐ South Coast Reg
Page 50 and 51: 13 October ‐ Milton Ulladulla Tim
Page 52 and 53: Newly elected Greens councillor Nin
Page 54 and 55: 2 February - 2ST - Rate rise decisi
Page 56 and 57: 15 November 2016 56
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Page 62 and 63: 1 February 2017, 19:56 62
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Page 66 and 67: 1 February 2017 2 February 2017 66
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Appendix 3 - Summary of Submissions
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I volunteer for St. Vincent de Paul
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5% every year for 7 years (plus rat
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Vincentia Residents and Rate Payers
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establish a Citizen’s Jury as rat
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more and more why Trump won the U.S
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Council needs to forward plan and t
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small trailer loads and a boot of t
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ates then services and facilities m
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‐ I do not want to see any loss o
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In my view, Shoalhaven City Council
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esulting in a significant shortfall
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to expect that ratepayers can just
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On an interesting point, the Common
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You need to concentrate on the prio
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I would also think that properties
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Appendix 4 ‐Shoalhaven Survey - I
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Better than I need Really good Good
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11. Based on the image shown below,
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14. Do you agree that Council shoul
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Path in "fair" condition Path in "g
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Strongly agree Agree Can’t say Di
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I n s i g h t f o r B u s i n e s s
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Tables and figures Table 1. Sample
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Key Recommendations The research ha
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Background The State Government’s
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other services. In addition to its
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Introduction At the Shoalhaven City
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Table 1. Sample profile Gender % n
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2.3 Community Strategy Plan awarene
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2.4 Perceptions towards Council’s
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The regression model explained 28%
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Table 4. Recommended ways to raise
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2.5 Council’s new rates proposal
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Figure 7. Support levels - rate-pay
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A second set of motivations include
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The regression model revealed inter
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2.5.6 Services to be reduced / elim
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Respondents could not suggest any p
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Figure 12. Usefulness of Council se
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eserves, which residents also find
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2.8 Residents’ view of Council’
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3.1 Factor Analysis Before building
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3.2 Community management path model
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Figure 15. Path model - Effect size
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3.2.2 Management of Shoalhaven’s
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Appendix A: Improvement areas in th
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Showground neglected needs more mai
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Appendix B: Improvement areas in th
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Appendix C: Sample Age/Sex Weightin
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Hi All, Enclosed is the Your Rates,
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Why do we need a rates rise ? The f
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Services and facilities may need to
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area that the development is locate
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The following table demonstrates ho
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4. How much will my rates increase?
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13. What about all the new developm
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Council has some important decision
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Shoalhaven City Council CSP Review
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CSP Review Project Shoalhaven City
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Media Coverage including Social Med
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Berry - Outdoor stall Bendalong - O
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good 21 to 25 Demographic questions
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CSP Review Webpage Over the past 3
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Feedback Analysis Main issues raise
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Prosperous Community Natural Enviro
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Question What do you see as the imp
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What could be done about it in the
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discount on your rates when you pay
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Community and Stakeholder Response
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Natural Environment Effective Gover
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Citizens and stakeholders represent
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Linked to the Community Strategic P
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Appendix B: Postcards General postc
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4. Further to the above, please pro
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Car parks 3. Please rank the f
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Good enough Not good enough 9. Ba
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12. Based on the image shown below,
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Appendix H: Infrastructure survey -
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70% % of Respondents 'Strongly Agre
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Shoalhaven City Council CSP Review
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CSP Review Project Shoalhaven City
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Community Feedback Email, Voicemail
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a wide ranging engagement strategy
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advantages and natural qualities" D
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D13/859 80 K Other Fails to actuall
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Governance Handbook". D13/840 94 D1
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D13/859 80 D13/859 80 D13/859 80 F
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D13/867 47 AD Strategi es 3.08 shou
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D13/842 87 B Structur e Document la
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D13/842 97 F Structur e Measures in
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D13/857 18 M Objecti ves Many of th
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D13/653 61 D13/842 87 B H Other Oth
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D13/857 18 J Other The Plan refers
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D13/857 27 B Other On engagement, i
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D13/859 80 C Other Accompanying doc
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D13/867 47 N Other Monitoring the C
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D13/683 53 A Strategi es Document v
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D13/801 82 B Strategi es Relevance
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D13/842 87 D13/842 87 L M Strategi
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D13/846 60 A Strategi es There are
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D13/857 18 D13/857 18 G H Strategi
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D13/859 80 D13/867 47 I AE Strategi
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CSP Strategies see also response on
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the Plan. KRAs should be restored t
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D13/867 47 F Structur e No measure
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Citizens and stakeholders represent
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Linked to the Community Strategic P
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Appendix 9 - CCB Executive Meeting
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IPART REPORT • Premier, Mike Bair
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IPART REPORT 4
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IPART REPORT • Consulted with all
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Upper House Inquiry • • http://
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Financial Performance 2015/16 • 1
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Appendix 10 - CCB Executive Meeting
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CCB Letter Independent review forwa
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CCB Letter Efficiency - outlined on
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IPART Review of Rating System IPART
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TCorp • The Council has a mainten
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Information to Incoming 2012 Counci
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Current proposal • 2 x 11.5% rate
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• Building and Infrastructure Ass
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Special rates fund Maintenance - pr
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• The average score (4.9 out of 1
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Other Revenue Measures • Fees and
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Council Municipality of Hunters Hil
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Asset remaining and useful life •
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Example of Building Ison Park - Spo
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Asset Valuation $45,000,000 3% Asse
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Road funding required • 1400kms o
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Condition of Roads Condition Distri
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Appendix 12 - Guestbook posts
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educe costs. How can council have t
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a feel for community opinion. Whils
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attended the Lake Wollumboola Flood
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PRELIMINARY THOUGHTS OF SHOALHAVEN
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a strategy designed to raise rates
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Special Rate Variation Community Engagement Report - Shoalhaven City Council

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