Special Rate Variation Community Engagement Report - Shoalhaven City Council

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period 2017/18 and 2018/19. There were no submissions received with regard to this level of rate increase. Council resolved to undertake further community engagement and present to the community three rate increase options for their feedback. Specific and extensive engagement on the special rates variation options adopted by Council and contained within the SRV application proposal commenced in November 2016. There has been extensive media coverage and debate in the community around rates, infrastructure provision and Council’s financial position. Council has continued to work alongside the community and CCBs to understand the community’s priorities and visions throughout this debate. The proposed rates increases attracted significant media attention and was well publicised. In a survey, one week after the Council’s announcement, 60% of respondents had directly heard about the Council’s new rates proposal. Offline sources, especially radio (39%) and local newspaper (20%), were the main source of information. Council has now completed the community engagement stages for the SRV discussion, although engagement and discussions will continue throughout the IPART application process. It is being proposed that a Citizen’s Panel be considered, to provide Council with recommendations about where the funds resulting from any rate increase be expended. A report on this approach will be provided to Council shortly. The purpose of this report is to provide a detailed overview of the engagement that has occurred on the topics of financial sustainability, maintenance of infrastructure and asset renewal and future planning within the context of the SRV proposal. This report includes: Background information Overview of project stages, engagement principles and Councils approach A summary of communication and engagement methods Summary of key issues raised A summary of community submissions/ survey results/engagement outcomes 2 Stages of Engagement Council has undertaken a detailed community engagement process to provide information to the community and to seek their feedback. The engagement has been part of a number of key Council projects and an ongoing discussions to ensure the community are involved in the future planning of Shoalhaven and understand the financial position of Council. 6
Table 1 – Summary of Community Engagement Stages Stage Focus Purpose Year What Who 1 Identifying Community Needs 2 Meeting and explaining State Government requirements To understand the community’s needs and expectations for their City with specific focus on infrastructure provision and assets renewal To inform the community about Fit for the Future and the requirements for Council to meet the state Government benchmarks 2013 Infrastructure Survey CSP Review Community Survey Setting strategies and actions Determining long Term Financial plan 2014-2016 Outlining Fit for Future proposal and application Long Term Financial plan and Financial sustainability report Merger proposal All Resident and ratepayers Govt Organisations CCBs Key Stakeholders All Resident and ratepayers Govt Organisations CCBs Key Stakeholders 3 SRV Options To inform the community and seek feedback on the three options proposed by Council for a SRV Fit for the Future Outcomes 2016-2017 Focused engagement to seek community feedback on the proposed through options for a rates increase All Resident and ratepayers Govt Organisations CCBs Key Stakeholders 7
Page 2 and 3: Contents 1 Introduction ...........
Page 4 and 5: Appendix 9 - CCB Executive Meeting
Page 8 and 9: 3 Identifying Community Needs and E
Page 10 and 11: Extensive promotion of the workshop
Page 12 and 13: Media Release ‐15 November 2012 C
Page 14 and 15: Graph 1- Percentage of respondent
Page 16 and 17: Graph 6-Rating v Criticality 4.2 Co
Page 18 and 19: 5 Community Engagement- Fit for the
Page 20 and 21: Image 2- Merger proposal brochure 5
Page 22 and 23: Image 4- “On the Move”-July Edi
Page 24 and 25: Image 6-Neighbourhood News-October
Page 26 and 27: the merger proposal. A number cited
Page 28 and 29: copies of information with them and
Page 30 and 31: The site was updated throughout the
Page 32 and 33: The EHQ page “Your Rates, Everybo
Page 34 and 35: 25 th October 2016 Ordinary Meeting
Page 36 and 37: The Random Community Phone Survey u
Page 38 and 39: 7 Community Feedback 7.1 Random Tel
Page 40 and 41: charges, if it makes Shoalhaven Cit
Page 42 and 43: 7.1.7 Services to be reduced Respon
Page 44 and 45: 2 had a support level of 2 out of 1
Page 46 and 47: Appendix 1 ‐Media Articles and Co
Page 48 and 49: 8 February 2016 ‐ South Coast Reg
Page 50 and 51: 13 October ‐ Milton Ulladulla Tim
Page 52 and 53: Newly elected Greens councillor Nin
Page 54 and 55: 2 February - 2ST - Rate rise decisi
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15 November 2016 56
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58
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60
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1 February 2017, 19:56 62
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64
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1 February 2017 2 February 2017 66
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Appendix 3 - Summary of Submissions
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I volunteer for St. Vincent de Paul
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5% every year for 7 years (plus rat
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Vincentia Residents and Rate Payers
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establish a Citizen’s Jury as rat
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more and more why Trump won the U.S
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Council needs to forward plan and t
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small trailer loads and a boot of t
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ates then services and facilities m
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‐ I do not want to see any loss o
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In my view, Shoalhaven City Council
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esulting in a significant shortfall
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to expect that ratepayers can just
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On an interesting point, the Common
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You need to concentrate on the prio
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I would also think that properties
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Appendix 4 ‐Shoalhaven Survey - I
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Better than I need Really good Good
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11. Based on the image shown below,
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14. Do you agree that Council shoul
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Path in "fair" condition Path in "g
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Strongly agree Agree Can’t say Di
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I n s i g h t f o r B u s i n e s s
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Tables and figures Table 1. Sample
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Key Recommendations The research ha
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Background The State Government’s
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other services. In addition to its
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Introduction At the Shoalhaven City
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Table 1. Sample profile Gender % n
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2.3 Community Strategy Plan awarene
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2.4 Perceptions towards Council’s
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The regression model explained 28%
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Table 4. Recommended ways to raise
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2.5 Council’s new rates proposal
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Figure 7. Support levels - rate-pay
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A second set of motivations include
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The regression model revealed inter
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2.5.6 Services to be reduced / elim
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Respondents could not suggest any p
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Figure 12. Usefulness of Council se
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eserves, which residents also find
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2.8 Residents’ view of Council’
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3.1 Factor Analysis Before building
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3.2 Community management path model
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Figure 15. Path model - Effect size
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3.2.2 Management of Shoalhaven’s
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Appendix A: Improvement areas in th
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Showground neglected needs more mai
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Appendix B: Improvement areas in th
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Appendix C: Sample Age/Sex Weightin
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Hi All, Enclosed is the Your Rates,
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Why do we need a rates rise ? The f
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Services and facilities may need to
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area that the development is locate
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The following table demonstrates ho
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4. How much will my rates increase?
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13. What about all the new developm
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Council has some important decision
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Shoalhaven City Council CSP Review
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CSP Review Project Shoalhaven City
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Media Coverage including Social Med
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Berry - Outdoor stall Bendalong - O
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good 21 to 25 Demographic questions
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CSP Review Webpage Over the past 3
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Feedback Analysis Main issues raise
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Prosperous Community Natural Enviro
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Question What do you see as the imp
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What could be done about it in the
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discount on your rates when you pay
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Community and Stakeholder Response
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Natural Environment Effective Gover
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Citizens and stakeholders represent
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Linked to the Community Strategic P
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Appendix B: Postcards General postc
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4. Further to the above, please pro
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Car parks 3. Please rank the f
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Good enough Not good enough 9. Ba
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12. Based on the image shown below,
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45
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47
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49
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51
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53
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Appendix H: Infrastructure survey -
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70% % of Respondents 'Strongly Agre
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Shoalhaven City Council CSP Review
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CSP Review Project Shoalhaven City
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Community Feedback Email, Voicemail
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a wide ranging engagement strategy
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advantages and natural qualities" D
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D13/859 80 K Other Fails to actuall
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Governance Handbook". D13/840 94 D1
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D13/859 80 D13/859 80 D13/859 80 F
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D13/867 47 AD Strategi es 3.08 shou
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D13/842 87 B Structur e Document la
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D13/842 97 F Structur e Measures in
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D13/857 18 M Objecti ves Many of th
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D13/653 61 D13/842 87 B H Other Oth
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D13/857 18 J Other The Plan refers
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D13/857 27 B Other On engagement, i
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D13/859 80 C Other Accompanying doc
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D13/867 47 N Other Monitoring the C
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D13/683 53 A Strategi es Document v
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D13/801 82 B Strategi es Relevance
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D13/842 87 D13/842 87 L M Strategi
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D13/846 60 A Strategi es There are
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D13/857 18 D13/857 18 G H Strategi
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D13/859 80 D13/867 47 I AE Strategi
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CSP Strategies see also response on
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the Plan. KRAs should be restored t
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D13/867 47 F Structur e No measure
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Citizens and stakeholders represent
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Linked to the Community Strategic P
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Appendix 9 - CCB Executive Meeting
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IPART REPORT • Premier, Mike Bair
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IPART REPORT 4
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IPART REPORT • Consulted with all
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Upper House Inquiry • • http://
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Financial Performance 2015/16 • 1
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Appendix 10 - CCB Executive Meeting
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CCB Letter Independent review forwa
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CCB Letter Efficiency - outlined on
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IPART Review of Rating System IPART
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TCorp • The Council has a mainten
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Information to Incoming 2012 Counci
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Current proposal • 2 x 11.5% rate
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• Building and Infrastructure Ass
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Special rates fund Maintenance - pr
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• The average score (4.9 out of 1
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Other Revenue Measures • Fees and
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Council Municipality of Hunters Hil
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Asset remaining and useful life •
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Example of Building Ison Park - Spo
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Asset Valuation $45,000,000 3% Asse
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Road funding required • 1400kms o
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Condition of Roads Condition Distri
Page 498 and 499:
Appendix 12 - Guestbook posts
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educe costs. How can council have t
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a feel for community opinion. Whils
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attended the Lake Wollumboola Flood
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PRELIMINARY THOUGHTS OF SHOALHAVEN
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a strategy designed to raise rates
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Special Rate Variation Community Engagement Report - Shoalhaven City Council

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