Special Rate Variation Community Engagement Report - Shoalhaven City Council

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copies of information with them and provide feedback in writing or visit Council’s online platforms to provide further feedback to Council. Understanding that not all of Shoalhaven’s residents and ratepayers have access to online information part of the purpose of the information displays was to enable residents to receive a hard copy of the information contained within the online engagement portal and Council’s website. These information packages were included at display locations throughout the City including Nowra, Bay and Basin and Ulladulla. The community could also request Council send out an information direct to them via post. Refer to Appendix 6 to see contents of Information Package. A total of 13 individual information packages were sent out via specific phone requests from community members. Image 7- Information pack and displays 6.2.3 Random Telephone Survey A telephone survey was conducted to seek random and demographically representative feedback on the rates increase. A sample size of 405 people was selected. This provides a representative sample, a larger size would not have shown different results. 28
The survey sample was a weighted sample of both residents and ratepayers and included some respondents who did not pay rates (this was allocated on a demographically representative basis. Full details of the method used and sample selected is provided in the IRIS report Appendix 5 The questions were reviewed and critically analysed by IRIS to ensure that they would allow for a representative sample to be obtained 6.2.3 Listening Posts Two listening posts were conducted at Nowra Shopping centre and Ulladulla Civic Centre on December 21 and 22. These included Council staff attending and provided brochures and an opportunity for the community to provide feedback on rates. In Nowra 30 people were contacted and in Ulladulla 15 people were contacted. The feedback from these listening posts was that the community were aware of the proposal and many had already received a rate brochure in the mail. Most did not provide a strong opinion about the rates proposal. 6.2.4 Community Meetings The Shoalhaven Independents, CCBs and community groups organised their own community meetings during both stage three (3) and stage four (4) of the community engagement process. It is understood that details of these is provided in the submission from the Shoalhaven Independents which will be provided directly to IPART. 6.2.5 Shoalhaven Council Website A specific engagement portal was established for online engagement as well as Council’s website for stage four (4) of the engagement process. This method was used to seek increased online engagement and comment. The dedicated engagement portal for the Your Rates Everybody’s Future can be viewed at: http://getinvolved.shoalhaven.nsw.gov.au/rates This site includes: FAQs which were updated throughout the engagement process Information videos Fact Sheets Financial information Updates on Council decisions and reports The community were able to provide feedback to Council via: An online survey and quick poll A guestbook 29
Page 2 and 3: Contents 1 Introduction ...........
Page 4 and 5: Appendix 9 - CCB Executive Meeting
Page 6 and 7: period 2017/18 and 2018/19. There w
Page 8 and 9: 3 Identifying Community Needs and E
Page 10 and 11: Extensive promotion of the workshop
Page 12 and 13: Media Release ‐15 November 2012 C
Page 14 and 15: Graph 1- Percentage of respondent
Page 16 and 17: Graph 6-Rating v Criticality 4.2 Co
Page 18 and 19: 5 Community Engagement- Fit for the
Page 20 and 21: Image 2- Merger proposal brochure 5
Page 22 and 23: Image 4- “On the Move”-July Edi
Page 24 and 25: Image 6-Neighbourhood News-October
Page 26 and 27: the merger proposal. A number cited
Page 30 and 31: The site was updated throughout the
Page 32 and 33: The EHQ page “Your Rates, Everybo
Page 34 and 35: 25 th October 2016 Ordinary Meeting
Page 36 and 37: The Random Community Phone Survey u
Page 38 and 39: 7 Community Feedback 7.1 Random Tel
Page 40 and 41: charges, if it makes Shoalhaven Cit
Page 42 and 43: 7.1.7 Services to be reduced Respon
Page 44 and 45: 2 had a support level of 2 out of 1
Page 46 and 47: Appendix 1 ‐Media Articles and Co
Page 48 and 49: 8 February 2016 ‐ South Coast Reg
Page 50 and 51: 13 October ‐ Milton Ulladulla Tim
Page 52 and 53: Newly elected Greens councillor Nin
Page 54 and 55: 2 February - 2ST - Rate rise decisi
Page 56 and 57: 15 November 2016 56
Page 58 and 59: 58
Page 60 and 61: 60
Page 62 and 63: 1 February 2017, 19:56 62
Page 64 and 65: 64
Page 66 and 67: 1 February 2017 2 February 2017 66
Page 68 and 69: Appendix 3 - Summary of Submissions
Page 70 and 71: I volunteer for St. Vincent de Paul
Page 72 and 73: 5% every year for 7 years (plus rat
Page 74 and 75: Vincentia Residents and Rate Payers
Page 76 and 77: establish a Citizen’s Jury as rat
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more and more why Trump won the U.S
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Council needs to forward plan and t
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small trailer loads and a boot of t
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ates then services and facilities m
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‐ I do not want to see any loss o
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In my view, Shoalhaven City Council
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esulting in a significant shortfall
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to expect that ratepayers can just
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On an interesting point, the Common
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You need to concentrate on the prio
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I would also think that properties
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Appendix 4 ‐Shoalhaven Survey - I
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Better than I need Really good Good
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11. Based on the image shown below,
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14. Do you agree that Council shoul
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Path in "fair" condition Path in "g
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Strongly agree Agree Can’t say Di
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I n s i g h t f o r B u s i n e s s
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Tables and figures Table 1. Sample
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Key Recommendations The research ha
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Background The State Government’s
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other services. In addition to its
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Introduction At the Shoalhaven City
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Table 1. Sample profile Gender % n
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2.3 Community Strategy Plan awarene
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2.4 Perceptions towards Council’s
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The regression model explained 28%
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Table 4. Recommended ways to raise
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2.5 Council’s new rates proposal
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Figure 7. Support levels - rate-pay
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A second set of motivations include
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The regression model revealed inter
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2.5.6 Services to be reduced / elim
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Respondents could not suggest any p
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Figure 12. Usefulness of Council se
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eserves, which residents also find
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2.8 Residents’ view of Council’
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3.1 Factor Analysis Before building
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3.2 Community management path model
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Figure 15. Path model - Effect size
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3.2.2 Management of Shoalhaven’s
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Appendix A: Improvement areas in th
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Showground neglected needs more mai
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Appendix B: Improvement areas in th
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Appendix C: Sample Age/Sex Weightin
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Hi All, Enclosed is the Your Rates,
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Why do we need a rates rise ? The f
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Services and facilities may need to
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area that the development is locate
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The following table demonstrates ho
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4. How much will my rates increase?
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13. What about all the new developm
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Council has some important decision
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Shoalhaven City Council CSP Review
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CSP Review Project Shoalhaven City
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Media Coverage including Social Med
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Berry - Outdoor stall Bendalong - O
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good 21 to 25 Demographic questions
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CSP Review Webpage Over the past 3
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Feedback Analysis Main issues raise
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Prosperous Community Natural Enviro
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Question What do you see as the imp
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What could be done about it in the
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discount on your rates when you pay
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Community and Stakeholder Response
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Natural Environment Effective Gover
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Citizens and stakeholders represent
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Linked to the Community Strategic P
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Appendix B: Postcards General postc
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4. Further to the above, please pro
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Car parks 3. Please rank the f
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Good enough Not good enough 9. Ba
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12. Based on the image shown below,
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45
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49
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53
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Appendix H: Infrastructure survey -
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70% % of Respondents 'Strongly Agre
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Shoalhaven City Council CSP Review
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CSP Review Project Shoalhaven City
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Community Feedback Email, Voicemail
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a wide ranging engagement strategy
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advantages and natural qualities" D
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D13/859 80 K Other Fails to actuall
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Governance Handbook". D13/840 94 D1
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D13/859 80 D13/859 80 D13/859 80 F
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D13/867 47 AD Strategi es 3.08 shou
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D13/842 87 B Structur e Document la
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D13/842 97 F Structur e Measures in
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D13/857 18 M Objecti ves Many of th
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D13/653 61 D13/842 87 B H Other Oth
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D13/857 18 J Other The Plan refers
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D13/857 27 B Other On engagement, i
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D13/859 80 C Other Accompanying doc
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D13/867 47 N Other Monitoring the C
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D13/683 53 A Strategi es Document v
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D13/801 82 B Strategi es Relevance
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D13/842 87 D13/842 87 L M Strategi
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D13/846 60 A Strategi es There are
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D13/857 18 D13/857 18 G H Strategi
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D13/859 80 D13/867 47 I AE Strategi
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CSP Strategies see also response on
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the Plan. KRAs should be restored t
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D13/867 47 F Structur e No measure
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Citizens and stakeholders represent
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Linked to the Community Strategic P
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Appendix 9 - CCB Executive Meeting
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IPART REPORT • Premier, Mike Bair
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IPART REPORT 4
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IPART REPORT • Consulted with all
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Upper House Inquiry • • http://
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Financial Performance 2015/16 • 1
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Appendix 10 - CCB Executive Meeting
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CCB Letter Independent review forwa
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CCB Letter Efficiency - outlined on
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IPART Review of Rating System IPART
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TCorp • The Council has a mainten
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Information to Incoming 2012 Counci
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Current proposal • 2 x 11.5% rate
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• Building and Infrastructure Ass
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Special rates fund Maintenance - pr
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• The average score (4.9 out of 1
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Other Revenue Measures • Fees and
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Council Municipality of Hunters Hil
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Asset remaining and useful life •
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Example of Building Ison Park - Spo
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Asset Valuation $45,000,000 3% Asse
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Road funding required • 1400kms o
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Condition of Roads Condition Distri
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Appendix 12 - Guestbook posts
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educe costs. How can council have t
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a feel for community opinion. Whils
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attended the Lake Wollumboola Flood
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PRELIMINARY THOUGHTS OF SHOALHAVEN
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a strategy designed to raise rates
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Special Rate Variation Community Engagement Report - Shoalhaven City Council

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