Special Rate Variation Community Engagement Report - Shoalhaven City Council

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D13/859 80 C Other Accompanying documents are very lengthy Public Difficult to find the balance between providing too much information and not enough. Important to provide complete coverage of engagement outcomes No change D13/867 47 AH Other Attendance by public at Council meetings - not well attended and is a poor indication of community interest CCB The measure is for attendance at meetings by appointed members, not the "general" public - should be retained. No change D13/867 47 AI Other Code of conduct complaints - reference should also be made to the outcomes and process of the Code of Conduct investigations and included in the measures CCB Code of Conduct complaints are reported annually in accordance with Part 12 of the Procedures for the Administration of the Model Code of Conduct. Published separately in an open report to council annually (within 3 months following Sept each year). No change 31
D13/867 47 AK Other Customer service - define what response should be received within 28 days - acknowledgement of request within 14 days, action initiated in less than 28 days CCB This level of detail not appropriate in CSP, however, Council may revise customer service standards at any time. Annual Report indicator shows correspondence within established standards. New quarterly KPI to be considered - number of logged customer requests and number of exceptions to the standard No change required to CSP D13/867 47 AN Other Staff should be congratulated on a comprehensive and detailed document and a wide ranging engagement strategy CCB Thanks No change D13/867 47 J Other Progress reporting on CSP - four years is too short CCB CSP is a 10 year view, can't report in too much detail, too often - it would be unproductive. The DP/OP reporting provides a mechanism for more frequent reporting. General Manager's sixth monthly report can be used for community as well as the Annual Report and Annual Community Report No change 32
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Contents 1 Introduction ...........
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Appendix 9 - CCB Executive Meeting
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period 2017/18 and 2018/19. There w
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3 Identifying Community Needs and E
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Extensive promotion of the workshop
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Media Release ‐15 November 2012 C
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Graph 1- Percentage of respondent
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Graph 6-Rating v Criticality 4.2 Co
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5 Community Engagement- Fit for the
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Image 2- Merger proposal brochure 5
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Image 4- “On the Move”-July Edi
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Image 6-Neighbourhood News-October
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the merger proposal. A number cited
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copies of information with them and
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The site was updated throughout the
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The EHQ page “Your Rates, Everybo
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25 th October 2016 Ordinary Meeting
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The Random Community Phone Survey u
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7 Community Feedback 7.1 Random Tel
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charges, if it makes Shoalhaven Cit
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7.1.7 Services to be reduced Respon
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2 had a support level of 2 out of 1
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Appendix 1 ‐Media Articles and Co
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8 February 2016 ‐ South Coast Reg
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13 October ‐ Milton Ulladulla Tim
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Newly elected Greens councillor Nin
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2 February - 2ST - Rate rise decisi
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15 November 2016 56
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1 February 2017, 19:56 62
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1 February 2017 2 February 2017 66
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Appendix 3 - Summary of Submissions
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I volunteer for St. Vincent de Paul
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5% every year for 7 years (plus rat
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Vincentia Residents and Rate Payers
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establish a Citizen’s Jury as rat
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more and more why Trump won the U.S
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Council needs to forward plan and t
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small trailer loads and a boot of t
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ates then services and facilities m
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‐ I do not want to see any loss o
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In my view, Shoalhaven City Council
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esulting in a significant shortfall
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to expect that ratepayers can just
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On an interesting point, the Common
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You need to concentrate on the prio
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I would also think that properties
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Appendix 4 ‐Shoalhaven Survey - I
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Better than I need Really good Good
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11. Based on the image shown below,
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14. Do you agree that Council shoul
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Path in "fair" condition Path in "g
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Strongly agree Agree Can’t say Di
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I n s i g h t f o r B u s i n e s s
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Tables and figures Table 1. Sample
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Key Recommendations The research ha
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Background The State Government’s
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other services. In addition to its
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Introduction At the Shoalhaven City
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Table 1. Sample profile Gender % n
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2.3 Community Strategy Plan awarene
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2.4 Perceptions towards Council’s
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The regression model explained 28%
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Table 4. Recommended ways to raise
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2.5 Council’s new rates proposal
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Figure 7. Support levels - rate-pay
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A second set of motivations include
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The regression model revealed inter
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2.5.6 Services to be reduced / elim
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Respondents could not suggest any p
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Figure 12. Usefulness of Council se
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eserves, which residents also find
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2.8 Residents’ view of Council’
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3.1 Factor Analysis Before building
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3.2 Community management path model
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Figure 15. Path model - Effect size
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3.2.2 Management of Shoalhaven’s
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Appendix A: Improvement areas in th
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Showground neglected needs more mai
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Appendix B: Improvement areas in th
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Appendix C: Sample Age/Sex Weightin
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Hi All, Enclosed is the Your Rates,
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Why do we need a rates rise ? The f
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Services and facilities may need to
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area that the development is locate
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The following table demonstrates ho
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4. How much will my rates increase?
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13. What about all the new developm
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Council has some important decision
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Shoalhaven City Council CSP Review
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CSP Review Project Shoalhaven City
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Media Coverage including Social Med
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Berry - Outdoor stall Bendalong - O
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good 21 to 25 Demographic questions
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CSP Review Webpage Over the past 3
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Feedback Analysis Main issues raise
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Prosperous Community Natural Enviro
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Question What do you see as the imp
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What could be done about it in the
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discount on your rates when you pay
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Community and Stakeholder Response
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Natural Environment Effective Gover
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Citizens and stakeholders represent
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Linked to the Community Strategic P
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Appendix B: Postcards General postc
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4. Further to the above, please pro
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Car parks 3. Please rank the f
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Good enough Not good enough 9. Ba
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Page 256 and 257: Appendix H: Infrastructure survey -
Page 258 and 259: 70% % of Respondents 'Strongly Agre
Page 260 and 261: Shoalhaven City Council CSP Review
Page 262 and 263: CSP Review Project Shoalhaven City
Page 264 and 265: Community Feedback Email, Voicemail
Page 266 and 267: a wide ranging engagement strategy
Page 268 and 269: advantages and natural qualities" D
Page 270 and 271: D13/859 80 K Other Fails to actuall
Page 272 and 273: Governance Handbook". D13/840 94 D1
Page 274 and 275: D13/859 80 D13/859 80 D13/859 80 F
Page 276 and 277: D13/867 47 AD Strategi es 3.08 shou
Page 278 and 279: D13/842 87 B Structur e Document la
Page 280 and 281: D13/842 97 F Structur e Measures in
Page 282 and 283: D13/857 18 M Objecti ves Many of th
Page 284 and 285: D13/653 61 D13/842 87 B H Other Oth
Page 286 and 287: D13/857 18 J Other The Plan refers
Page 288 and 289: D13/857 27 B Other On engagement, i
Page 292 and 293: D13/867 47 N Other Monitoring the C
Page 294 and 295: D13/683 53 A Strategi es Document v
Page 296 and 297: D13/801 82 B Strategi es Relevance
Page 298 and 299: D13/842 87 D13/842 87 L M Strategi
Page 300 and 301: D13/846 60 A Strategi es There are
Page 302 and 303: D13/857 18 D13/857 18 G H Strategi
Page 304 and 305: D13/859 80 D13/867 47 I AE Strategi
Page 306 and 307: CSP Strategies see also response on
Page 308 and 309: the Plan. KRAs should be restored t
Page 310 and 311: D13/867 47 F Structur e No measure
Page 312 and 313: Citizens and stakeholders represent
Page 314 and 315: Linked to the Community Strategic P
Page 316 and 317: Appendix 9 - CCB Executive Meeting
Page 318 and 319: IPART REPORT • Premier, Mike Bair
Page 320 and 321: IPART REPORT 4
Page 322 and 323: IPART REPORT • Consulted with all
Page 324 and 325: Upper House Inquiry • • http://
Page 326 and 327: Financial Performance 2015/16 • 1
Page 328 and 329: Appendix 10 - CCB Executive Meeting
Page 331: CCB Letter Independent review forwa
Page 335: CCB Letter Efficiency - outlined on
Page 339: IPART Review of Rating System IPART
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TCorp • The Council has a mainten
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Information to Incoming 2012 Counci
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Current proposal • 2 x 11.5% rate
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• Building and Infrastructure Ass
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Special rates fund Maintenance - pr
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• The average score (4.9 out of 1
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Other Revenue Measures • Fees and
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Council Municipality of Hunters Hil
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Asset remaining and useful life •
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Example of Building Ison Park - Spo
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Asset Valuation $45,000,000 3% Asse
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Road funding required • 1400kms o
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Condition of Roads Condition Distri
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Appendix 12 - Guestbook posts
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educe costs. How can council have t
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a feel for community opinion. Whils
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attended the Lake Wollumboola Flood
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PRELIMINARY THOUGHTS OF SHOALHAVEN
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a strategy designed to raise rates
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Special Rate Variation Community Engagement Report - Shoalhaven City Council

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