Management Resources Guide

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GLOBAL LEARNING FOR A GLOBAL AUDIENCE How You Will Stand to Benefit as an Organisation You will comprehend the art and science to negotiation and how to utilise the tools and tactics of successful engagement that affords the best possible opportunity of achieving your negotiating objectives. Business benefits as reported by previous course attendees include: Learning the critical task of understanding the other negotiator well; and the power of factual research, creative options, rapport, and hidden influences away from the negotiating table. How to wisely manage the task of dividing the pie, exploring what to strive for, how to make the first offer, and when to walk away. Understanding the critical challenge of solving the trust problem, which is present in most negotiations. How to achieve corporate goals through excellent negotiation techniques for the organisation’s profit and benefit. How to see the value and the roadblocks in negotiations that may affect your organisation. Who Benefits from this Course? This course is specifically designed to take those responsible for leading negotiations and improve their strategies, thinking, tactics, techniques, and planning. People of varying skill levels up to and including CEOs and board members from many different industry verticals attend the course. Both the individuals and the companies sending them on the course experience the benefits of the training. This course is recommended for: Experienced Negotiators Sales and Business Development Staff Customer service and Care Personnel Senior Staff and Role Models Team Leaders & Supervisors Senior Management Executive Management Department Heads C-suite executives Board members Business owners We customise- the course to every level and audience depending on your requirements. How is this Course Delivered? We fine-tune and customise this program for your organisation’s training needs. You will save your organisation's time, resources and money by us coming to you and delivering the training at your premises or a location determined to be ideal for your needs and desired outcomes. The Business Negotiations Skills training course, based on your requirements, ranges from two to three days. How many Delegates can Attend? Typically, we suggest a maximum of 30 people from your organisation attend the training at any one time. This limit is suggested because of the hands on nature of the training and the individual feedback given to each person attending the training. Larger groups can be accommodated, however, and we can structure the training to best meet your requirements. 37
Management Training Effective Communication Skills Effective Business Communication Equals Greater Organisational Success All programs are designed, written and produced to your organisation’s specific requirements. What You Will Learn This course addresses communication techniques and strategies. It has been designed using critical information on how to use powerful, transformative communication skills to achieve successful outcomes. Participants will develop a deep understanding of the methodologies behind effective communication that produces positive organisational results. By understanding and implementing these concepts, businesspeople can stop making costly mistakes and improve existing opportunities. Our first goal is awareness of how face-to-face talk works by comparing our common sense views of speaking with the basic models developed by communication researchers and theorists over the past 60 years. We investigate the essential processes that permit us to communicate — to understand and be understood by others — and discover that many of these methods are so profoundly learned that they operate automatically in most situations. You will learn about the automatic and hidden processes that influence everyday talk, including our in-depth cultural learning and the non-conscious part of the mind, where much of this learning is stored. How they affect our conscious mind while we are in conversation with ourselves or another person. Moreover, you will come to understand that these processes do not operate independently of each other; they work through our sense of self. Instead of seeing the world the way it is, we see it the way we are. This course helps you be more conscious of these forces and to help you deal with them. Every one of our training programs is uniquely designed and tailored to meet your specific circumstances and objectives. Topic Menu includes but is not limited to: The Magic of Everyday Communication. Complex Layers of Face-to-Face Talk. The Social Context That Shapes Our Communication. The Cognitive Unconscious. The Conscious Mind in Communication. The Perception Factor. Emotion and Logic. Self-Esteem. Self-Talk and Self-Management. Challenges to Effective Communication. Talking to Build Relationships. Coping Mechanisms for Successful Communications. Differences, Disagreement, and Control. Commands, Accusations, and Blame. Assertive Dialogue to Manage Disagreement. Communication, Gender, and Culture. Visual, Auditory & Kinaesthetic. Social Style Theory. Next-Level Leadership-Communication. Appreciation and Productivity. Dialogue—Engaged Employees. Ethical Choices in Communication. Cialdini’s Six Principles of Persuasion. Meta-Modelling. Critical Management & Common Sense. Writing Skills for Business Success. Presentation Skills That Work. 38
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