Management Resources Guide

MANAGEMENT RESOURCES GUIDE
Problem Solving and Decision Making
For Matilda Fuel Supplies we designed and implemented a Professional Development
Program for management personnel in the area of problem-solving and decision-making as it
applies to human performance and strategy. This enabled management to determine the
relationship between cause and effect and to subscribe their attention to cause-solution rather
than symptom-attendance. One of the results being that management could address observed
behaviour rather than inferred issues that have little or no consequence to business
performance.
Strategy Design
For LMW Insurance Brokers we facilitated strategic sessions for the Directors and Senior
Management, ensuring the organisation was able to allocate resources and prioritise plans. This
allowed the company to preserve it’s entrepreneurial quality, even as it implemented
fundamental and indispensable systems crucial to safeguarding quality amidst extraordinary
growth.
“Ric travelled to New Zealand and spoke to our team on two separate
occasions. The response we received from all team members was
fantastic. We all believe that as a direct result of his visits, our team is
more focused, better at planning and keen to succeed. Without a doubt,
Ric is one of the most impressive speakers we’ve ever heard. As a result,
we have engaged him in strategic planning with our shareholder
directors. This exercise and process undertaken have already resulted in
some very measurable success. Ric’s challenging analysis has resulted in
some very profound changes in our organisation. He has helped focus us
and provide us with the plan and the tools to grow. We intend to use Ric
on an annual basis, both with our team and the directors. As well as
being incredibly effective, he is also entertaining and a bloody nice guy.”
Ken Williamson — Partner of Law Mooney Williamson Insurance Brokers, New
Zealand
Re-engineering
For Pacific Star Communications we worked with senior staff to design and create pertinent
management systems to fulfil expected consumer needs. To implement those management
systems, we followed up with the introduction of team-building, management performance
improvements, client evaluations, and customer feedback surveys. The project incorporated
assessments of key managers and assistance in an advisory capacity on the acquisition of senior
executives.
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