Management Resources Guide

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GLOBAL LEARNING FOR A GLOBAL AUDIENCE Organisational Planning For the Royal Australian Planning Institute we assisted in the design of a new organisational structure, incorporating the national and state chapters, to maximise services to members. Workshops For BHP we designed and instigated workshops in the areas of leadership, teamwork, innovation, and behaviour change. These workshops were made accessible for all levels of the business regularly, using pragmatic business concepts. Customer Service For Tint-A-Car we designed a program focused on customer relationships and the pragmatic business results achieved from the “intangible” components of the business. This allowed the franchisees to refocus their sales and customer service procedures to eliminate costly discounting and price gauging processes thereby increasing profitability significantly without increasing listed pricing. Assessment & Appraisal For New Hope Coal Australia we assisted the CEO & National HR Manager by interviewing staff on sites for Role Design, Performance Assessment, Salary Appraisal and Psychometric Evaluation. The outcome was a more relevant system of roles & responsibilities ensuring the best fit for people to position, with more equitable remuneration. “I was fortunate to use the services of Ric here at New Hope Coal. Ric was an invaluable participant in this project as his objective and persuasive argument challenged the thinking of our managers. I was also fortunate to witness Ric’s mastery in quickly developing rapport with each of our managers, which is not something I have seen from many other consultants. In addition, while it was not part of his brief, Ric assisted me on a personal development level to understand how to deal with some difficult situations that I face from time to time.” Dianne Armbrust — HR Director, New Hope Coal 83
MANAGEMENT RESOURCES GUIDE Our consulting clients include … Giants such as: AMP Grant Thornton Colonial HSBC Commonwealth Bank Met Life Ernst & Young Philips Lighting ExxonMobil PwC GE PT Danamon Bank Rider Levett Bucknall Siemens Suncorp Telstra Toll Westpac High-growth firms such as: Abu Dhabi Gas Liquefaction Air Niugini Bahrain Petroleum Company Bendigo Bank Bluescope Steel — Singapore Gaby Cool Transport Goodman Fielder Matilda Fuel Supplies Mineral <strong>Resources</strong> Authority — PNG Stockland Property Volvo Group Truck Specialised firms such as: CIMB Niaga Collex Waste Colly Cotton DHL Hindustan Aeronautics Indonesian Aerospace Iran Land & Sea Jeddah Beverage Can Making New Hope Coal Red Rooster Foods Samsung — Korea Snowy Mountain Engineering Corp. Subway Restaurants Toshiba Corporation — Japan In the public sector we have worked with organisations such as: Australian Public Service Commission Queensland Health Department of Parliamentary Services Queensland Rail Ministry of Finance — Brunei Solicitor for the Northern Territory Queensland Development & Innovation Translink 84
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The Executive Wisdom Management Res
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Tools and Resources by Ric Willmot
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CONTENTS WHY INVEST IN LEARNING & D
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WHY INVEST IN LEARNING & DEVELOPMEN
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GLOBAL LEARNING FOR A GLOBAL AUDIEN
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EXECUTIVE WISDOM IN-HOUSE TRAINING
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Page 42 and 43: GLOBAL LEARNING FOR A GLOBAL AUDIEN
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Page 124 and 125: ABOUT RIC WILLMOT Ric Willmot assis
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Management Resources Guide

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