Management Resources Guide

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TYPICAL CLIENT RESULTS Here are some recent examples from our hundreds of clients. This summarises a few of the identifiable projects designed and delivered, not the total gamut of our consulting for any of them. Organisational Development For Gaby Cool Transport we evaluated business operations to verify the best strategic focus necessary for continued success. This then served as the basis for the development of a growth strategy, peak performance management action plan, and an organisational process redesign. Course Development For Bendigo Bank we designed instructive workshops on leadership through to presentation skills, using specialised and purposely-created learning materials, and facilitated program sessions. “Ric, thank you for your excellent presentation to our NSW and QLD Regional Managers on leadership. Your thought provoking and participative approach allowed our team (including myself) to reflect on our own leadership strengths, and how we can continue to learn and develop — and just as importantly, develop the skills of our teams. Thank you very much for preparing a high impact, clear, motivational and effective presentation.” Andrew Watts — Executive of Customer Service Improvement, Bendigo & Adelaide Bank Innovation For Science 2 Medical we designed a program to cultivate innovation throughout the entire organisation. This way the business units would operate innovatively as their market niche geographically became more globally diverse. Human Resource Strategies For Sternhall Financial & Insurance we appraised the staff competencies and accountabilities in relation to corporate objectives and contributed to their overall Human <strong>Resources</strong> strategy focusing on quantifiable and specific goals. Educational staff programs based upon business issues were developed, establishing an essential and comprehensible connection between staff training and organisational outcomes. 81
MANAGEMENT RESOURCES GUIDE Problem Solving and Decision Making For Matilda Fuel Supplies we designed and implemented a Professional Development Program for management personnel in the area of problem-solving and decision-making as it applies to human performance and strategy. This enabled management to determine the relationship between cause and effect and to subscribe their attention to cause-solution rather than symptom-attendance. One of the results being that management could address observed behaviour rather than inferred issues that have little or no consequence to business performance. Strategy Design For LMW Insurance Brokers we facilitated strategic sessions for the Directors and Senior <strong>Management</strong>, ensuring the organisation was able to allocate resources and prioritise plans. This allowed the company to preserve it’s entrepreneurial quality, even as it implemented fundamental and indispensable systems crucial to safeguarding quality amidst extraordinary growth. “Ric travelled to New Zealand and spoke to our team on two separate occasions. The response we received from all team members was fantastic. We all believe that as a direct result of his visits, our team is more focused, better at planning and keen to succeed. Without a doubt, Ric is one of the most impressive speakers we’ve ever heard. As a result, we have engaged him in strategic planning with our shareholder directors. This exercise and process undertaken have already resulted in some very measurable success. Ric’s challenging analysis has resulted in some very profound changes in our organisation. He has helped focus us and provide us with the plan and the tools to grow. We intend to use Ric on an annual basis, both with our team and the directors. As well as being incredibly effective, he is also entertaining and a bloody nice guy.” Ken Williamson — Partner of Law Mooney Williamson Insurance Brokers, New Zealand Re-engineering For Pacific Star Communications we worked with senior staff to design and create pertinent management systems to fulfil expected consumer needs. To implement those management systems, we followed up with the introduction of team-building, management performance improvements, client evaluations, and customer feedback surveys. The project incorporated assessments of key managers and assistance in an advisory capacity on the acquisition of senior executives. 82
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The Executive Wisdom Management Res
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Tools and Resources by Ric Willmot
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CONTENTS WHY INVEST IN LEARNING & D
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GLOBAL LEARNING FOR A GLOBAL AUDIEN
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EXECUTIVE WISDOM IN-HOUSE TRAINING
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