Head of Delegation Manual - Special Olympics

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SOWSG ATHENS 2011 HOD Manual – 2 nd edition 3.4 Baggage Claim Airlines and their respective ground-handling agents are responsible for baggage handling and delivery at Athens International Airport (AIA). The GOC will provide Delegations with the official SOWSG ATHENS 2011 baggage tags that Delegation members must attach to each piece of their baggage. Delegations are kindly asked to limit their baggage to two bags per person. Baggage tags will be shipped to Delegations along with their respective credentials. Additional tags may become available upon request. Delegation members should recover their baggage directly from the carousel at the baggage claim area on the ground level of the Passenger Terminal. It is recommended that the HOD appoints a person responsible for the count of the bags of his/her Delegation. 3.5 Lost and Found In the event of mishandled, damaged baggage or lost/undelivered baggage, Delegation members will follow their airline process, lodging paperwork. ATHENS 2011 staff may assist with the completion of this paperwork as required. In case of lost/undelivered baggage, please bear in mind that it is the responsibility of the HOD to follow-up the case with the appropriate handling agent. The undelivered baggage will not be delivered at the Host Town or the Special Olympics Village or other accommodation sites by the GOC. It is HOD’s responsibility to make all necessary arrangements with the respective airlines for the collection of the baggage on behalf of his/her delegation. For items lost in the Terminal areas, please contact Airport Lost Property, operated by the Hellenic Police. The office is located at the Arrivals Level (public area) next to the Post Office and operates on a 24-hour basis. GOC staff will be present at the baggage claim area to facilitate this process. 3.6 Transfer to the Delegation Welcome Center (DWC) A shuttle bus service will connect the Athens International Airport and the DWC. 24 | P age
SOWSG ATHENS 2011 HOD Manual – 2 nd edition After the baggage claim, delegations will be escorted/directed to the Bus Loading Zone by ATHENS 2011 volunteers. Delegates will be assisted with loading their baggage on the bus, as well as getting onboard. The travel time between the AIA and the DWC is 10mins. 3.7 ATHENS 2011 Delegation Welcome Center (DWC) The Delegation Welcome Center (DWC) will operate in the Metropolitan Expo Center, close to the Athens International Airport. The DWC will facilitate all the members of the official Delegations with the following services: � Reception of Delegation members � Delegation Registration Confirmation Procedure � Real Time Credentialing of the Delegations (only for cases of loss/damage/change) � Handover of documentation and equipment � The forwarding process to the Host Towns. While Delegations are waiting for their departure to the Host Town destinations, GOC staff and volunteers will assist Delegations members and will provide: � Light snacks, water and refreshments. � Entertainment activities and shows. � Medical services. 3.8 Important Notices Family members arriving on the same flight with the Delegations will be separated from the official Delegation and will not be transferred to the DWC. There will be dedicated ATHENS 2011 staff with appropriate signage, who will provide information and guidance for families. 25 | P age
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Head of Delegation Manual - Special Olympics

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