Head of Delegation Manual - Special Olympics

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SOWSG ATHENS 2011 HOD Manual – 2 nd edition Three meals a day will be provided in each accommodation: Breakfast will normally be served between 5:45 – 9:00, lunch between 13:30 – 16:30 and dinner between 19:00 – 22:00. In some cases, these times may change to suit competition schedules, or other Games related activities, ref. chapter 5.3 5.1.2.8 Medical Services The Medical Services team will provide professional and prompt first aid and medical care at all accommodation sites. Their task will be to provide emergency medical services to Athletes, other Delegation members, Special Olympics International representatives, and other people involved in the Games. The Medical Operation Center (MedOC) will operate on a 24-hour basis directly addressing issues such as emergency transfers to a hospital. 5.1.2.9 Access to Banks, Merchandise Vendors, etc. Delegations will have easy access to Games merchandise vendors, a bank and post/mail services from each accommodation venue. 5.1.2.10 Delegation Services Center / Front Desk / Sports Information Desk Delegation Services Center (DSC) Delegation Services Centers (DSCs) will be available at every accommodation site; they will be centrally located for easy access and will be Delegations’ first point of reference for any need. Their primary function will be to provide Delegations with general information and assistance. In the DSC, HODs or assisting personnel may submit their Issue Reporting Forms or report any other issue related to the Games. The DSC will be set up in all Special Olympics Villages and will operate from 07:00 – 23:00 daily. In the DSC the following services will be available: � Access to a PC with Internet Access, printer, photocopiers 34 | P age
SOWSG ATHENS 2011 HOD Manual – 2 nd edition � Access to Language Services (ref: chapter 9) � Pigeon-Holes for all Delegations � Notice Board � Issue Reporting Forms � Delegations will have Internet Access in the Accommodation areas, where available (Wi-Fi Hot Spots) (ref: chapter 7) Front Desk The Front Desk will operate 24 hours a day and will be the first point of contact for each resident in all matters relating to the Accommodation Venue activities and services. Staff operating this service will have a thorough knowledge of the SOWSG ATHENS 2011 operating procedures and policies. Key services offered therein will include: � Coordination of arrivals and departures � Allotment of rooms � Key distribution and collection � Answering questions about room facilities and their usage � Maintenance of room registers and authorization of room changes � Booking of meeting rooms � Coordination of housekeeping requests � Coordination of maintenance requests � Tracking lost property � Providing information about other services Sports Information Desk All information distributed at the Sports Information Desk at the competition venues will also be distributed to the pigeonholes/trays at the appropriate Sports Information Desk at the Special Olympics Villages and Accommodation Venues. For information about the services provided at the Sports Information Desk, please refer to chapter 10.5 5.1.2.11 Check-in and Key Distribution All rooms will be pre-allocated in co-operation with the HOD or AHOD. The HOD or AHOD will receive the keys for the entire Delegation, once he/she completes the allotment process for his Delegation on arrival, at the accommodation. For the safety 35 | P age
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Head of Delegation Manual - Special Olympics

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