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= Vol. XI PITTSBURGH, PA., APRIL, 1925 No. 4 =
F o s t e r i n g S u g g e s t i o n s
FOSTERING suggestions from employes for the improvement of manufacturing
processes or equipment should be encouraged, but the methods
followed by many executives in dealing with these suggestions offer
little inducement to those who are conscientious enough to further the interests
of their employer.
The major porblems in production efficiency are usually left to the various
operating officials, but because of the fact that their time is occupied by
such work, they have little, if any, time to devote to details. The employe
who, day after day is engaged on the same work, whether it is operating a
machine or assembling, is in a better position to see an opportunity for improvement
than his superior. However, unless he is confident that his efforts
to improve production will be rewarded, he is reluctant to give the company
by which he is employed advantage of his observations.
One of the reasons why so many suggestion plans have failed is because
those who make suggestions or offer ideas which have been accepted and put
into use, feel that they have been inadequately rewarded. Another reason is
a tendency on the part of those higher up to condemn ideas, only to offer
them as their own some time later, when they think the originator has forgotten
his suggestion. In either case, the indifference of the employer to
give proper recognition to conscientious workmen, either by a reasonable
reward for valuable suggestions, or by eliminating unjust practices, is bound
to react to their disadvantage.
Many ideas are offered that possess little, if any, merit, or on which the
cost of putting into effect would offset any saving over the method in use.
Nevertheless, every suggestion that is advanced should be given careful consideration,
and every effort made to gain the confidence of the individual
making the offer. If his first suggestion is not accepted he will at least feel
that it was received in good faith and will not hesitate to make others when
the occasion arises.
The individual who knows that his efforts are appreciated will feel that
he has an interest in the company besides earning his daily bread, and will
continually strive to give his best. Like a "satisfied customer," a satisfied
organization is worth having and is bound to reflect in success.
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