Deckblatt AP 124.indd - HHL

Theoretischer Bezugsrahmen
Studie
Measuring and improving
productivity in physical
distribution
Verfasser/Herausgeber
National Council of Physical
Distribution Management
(NCPDM) (1984)
Vision/Strategie
„They focus on real productivity
gains from improved
utilization and performance
and from change of operational
technology – rather
than simply cost reduction.
This tend to require physical
rather than just financial
measurement
systems.“ (S. 98)
Management
„Logistics had emerged as a
major management
function.“ (S. 58)
„In virtually every really successful
program, there is a
single key executive considered
is motivating force by
peers and the company.“
(S. 98)
„They manage the process
of change with the same
attention as the management
of day-to-day operations.“
(S. 98)
Planung
„The key to improving utilization
is planning so that
actual capacity is matched to
the true resource need.
(S. 36)
Leading Edge Logistics.
Competitive Positioning for
the 1990’s
Council of Logistics
Management (1989)
„[...] are more apt to publish
their performance commitments
and standards by
issuing specific mission
statements.“ (S. 173)
„[...] have a greater tendency
to manage logistics as a
value-added process.“
(S. 118)
„[...] reflex a stronger commitment
to achieving and
maintaining customer satisfaction.“
(S. 118)
„[...] have chief logistics
officers who are more apt to
be involved in business-unit
strategic planning.“ (S. 173)
„[...] are responsible for more
traditional staff and line functions.“
(S. 98)
„[...] place a greater premium
on how well a service company
performs in managing
itself and its service to
clients.“ (S. 98)
„[...] expend more effort on
logistics planning.“ (S. 173)
„[...] tend to manage more
beyond or extended functional
responsibilities not
traditionally considered part
of logistics.“ (S. 98)
Achieving Customer
Satisfaction through
Logistics Excellence
Becoming a World Class
Company with logistics
service quality
A.T. Kearney (1994) Stock; Lambert (1992)
„[...] forge strong links with
customers, suppliers and
service providers by aligning
strategies.“ (S. 48)
„[...] ensure effective
management to drive and
implement a continuous
quality improvement
process.“ (S. 48)
„[...] integrate planning and
procedures internally across
functional areas and locations
to satisfy customers as
efficiently as possible.“
(S. 48)
Tab. 1 – Kernaussagen zum exzellenten Logistikmanagement (eigene Darstellung)
„Success requires a vision of
what it takes to become a
world class organization, the
commitment to achieve the
vision, and the resources to
carry out and implement the
vision.“ (S. 79)
„The linkage between logistics
and strategic management
and planning is customer
service.“ (S. 73)
„Additionally, those authors
indicate the importance of
logistics in strategic
management and strategic
planning activities.“ (S. 73)
2.2 Das Viable System Model nach STAFFORD BEER
Das Viable System Model nach STAFFORD BEER bildet die strukturelle Grundlage
fÄr das erklÅrungstheoretische Modell, welches im nÅchsten Kapitel konzipiert
wird und der erklÅrungstheoretischen Untersuchung der Erfolgsfaktoren von
exzellentem Logistikmanagement dient. Nach der Vorstellung der Zielsetzung
des Viable System Model werden zunÅchst das lebensfÅhige System definiert
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