10 Draft Integrated Waste Management Plan - City Council - City of ...

2012 Davis Integrated Waste Management Plan
Citizens Response Manager—an online service for customers to report problems, voice concerns and
request service.
PWWeb—email account that receives public requests for service, concerns and suggestions.
Contact with customers:
o Phone—Recycling Program staff receive numerous phone calls from businesses and residents
alike with questions, comments and concerns
o Events—Recycling Program staff interact with residents and businesses at events such as
Chamber Day on the Quad, Celebrate Davis!, the Recycled Art Faire, and various other events
and community presentations.
Mention in the local media, including letters to the editor of the Davis Enterprise, Davis Wiki posts and
other media outlets.
Comments on the Recycling Program’s Facebook page and Twitter account
Public comment during NRC and City Council meetings
The City Recycling Program will continue to monitor customer satisfaction through these means. The City may
also occasionally explore customer satisfaction surveys to receive more public input.
2.3
Maintain Lowest Comparable Utility Rates Possible
The City’s objective is to provide quality and competitive solid waste services while keeping solid waste rates
as low as possible for all customers. Rate comparison studies have been completed, comparing the City’s solid
waste rates to other jurisdictions.
For more information on City solid waste rates, see Section 8. A regional comparison of solid waste rates and
services is shown in Appendix O.
3 Performance Measures
3.1
State-Calculated Diversion
DRAFT
For waste measurement purposes, diversion is any combination of waste prevention (source reduction),
recycling, reuse and composting activities that reduces waste disposed at landfills and transformation facilities.
City staff will use the per capita disposal and goal measurement system calculated by CalRecycle for Davis as a
measure of performance. The State publishes these numbers every August for the preceding year. CalRecycle’s
calculated per capita disposal numbers (as explained in further detail in Section 7, the State used to refer to
these numbers as diversion) for Davis are shown in Appendix K.
The CIWMB commissioned a waste characterization study in 2008 to look at the components of the waste
stream statewide. Significant tables and figures can be found in Appendix J. The entire study is available on the
CalRecycle website, CalRecycle.ca.gov. This study is referenced throughout this document as “2008 CIWMB
Waste Characterization Study.”
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