dissertation in pdf-format - Aalto-yliopisto
dissertation in pdf-format - Aalto-yliopisto
dissertation in pdf-format - Aalto-yliopisto
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
4 Results, evaluation of the studies and conclud<strong>in</strong>g remarks<br />
service sector showed that KIBS firms were very well represented <strong>in</strong> the set<br />
of rapidly grow<strong>in</strong>g firms. Therefore, f<strong>in</strong>e-gra<strong>in</strong>ed analysis of the service<br />
sector focused on the KIBS firms.<br />
The results of the survey (n=213) showed that: the KIBS sector is<br />
relatively heterogeneous <strong>in</strong> terms of growth-targeted <strong>in</strong>novation activity,<br />
<strong>in</strong>novations were ma<strong>in</strong>ly <strong>in</strong>cremental and imitation seemed to be the ma<strong>in</strong><br />
competitive strategy of the KIBS firms. Of all respondents, 40% and 25%<br />
claimed that <strong>in</strong>novation had less than 10% impact and a marked <strong>in</strong>fluence<br />
( 25%) on their firm’s turnover growth, respectively. Enhancement of<br />
products or services, the implementation of new products or services and<br />
access<strong>in</strong>g new markets or market<strong>in</strong>g-related <strong>in</strong>novation <strong>in</strong>creased the<br />
probability of KIBS firms be<strong>in</strong>g classified as <strong>in</strong>novation-driven growth<br />
companies by the LRA-model. Innovation-related partnerships and<br />
network<strong>in</strong>g seem to have had only m<strong>in</strong>or effects on KIBS bus<strong>in</strong>esses. This<br />
might be expla<strong>in</strong>ed by the f<strong>in</strong>d<strong>in</strong>g that small firms are less often engaged <strong>in</strong><br />
<strong>in</strong>novation networks than large firms. Furthermore, the <strong>in</strong>novation<br />
partnerships that the KIBS bus<strong>in</strong>esses formed were primarily with other<br />
bus<strong>in</strong>esses; relationships with science and technology transfer<br />
organisations were rare. Thus, SMEs appear to make limited use of the full<br />
potential of the available regional <strong>in</strong>novation systems.<br />
Results of the T-KIBS case studies (n=12) suggested that these firms<br />
simultaneously use diverse <strong>in</strong>novation services, <strong>in</strong>clud<strong>in</strong>g market-, f<strong>in</strong>ance-,<br />
technology- and <strong>in</strong>ternationalisation-related services. Market services, such<br />
as build<strong>in</strong>g distribution and retail networks, seem to be critical for sell<strong>in</strong>g<br />
products and services to end-users. F<strong>in</strong>ance services were used primarily to<br />
obta<strong>in</strong> assistance with the fund<strong>in</strong>g of <strong>in</strong>novation projects organised by<br />
public and private organisations. Further, venture capitalists and bus<strong>in</strong>ess<br />
angels have been used by some of the firms. The firms that have experience<br />
of venture capitalists’ <strong>in</strong>puts stressed that they would like the venture<br />
capitalists to play a more active role <strong>in</strong> support<strong>in</strong>g activities for daily<br />
bus<strong>in</strong>ess, especially development of <strong>in</strong>ternationalisation. The respondents<br />
also stated that the venture capitalists should ideally have more experience<br />
of their <strong>in</strong>dustry. The technology services required <strong>in</strong>cluded ma<strong>in</strong>ly<br />
scientific and professional knowledge of technology. External knowledge<br />
resources seemed to have particularly major importance dur<strong>in</strong>g the<br />
commercialisation of technology.<br />
Internationalisation services played a vital role because the firms often<br />
produced highly differentiated products and/or services, and thus<br />
concentrated their activities <strong>in</strong> narrow market segments. Firms have to f<strong>in</strong>d<br />
<strong>in</strong>ternational customers to secure their cont<strong>in</strong>ued existence. However,<br />
<strong>in</strong>ternationalisation requires resources and limited knowledge-based<br />
53