Access to Energy for the Base of the - Ashoka
Access to Energy for the Base of the - Ashoka
Access to Energy for the Base of the - Ashoka
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62<br />
SELCO<br />
Solar home systems and lanterns<br />
India<br />
Executive Summary:<br />
SELCO, launched in India in 1995, is one <strong>of</strong> <strong>the</strong> most promising SHS (Solar Home Systems) companies, with almost 100k<br />
cus<strong>to</strong>mers. Though its core business is SHS, <strong>the</strong> company also distributes lanterns and cooks<strong>to</strong>ves, defining itself as a<br />
Rural <strong>Energy</strong> Service Provider. SELCO has demonstrated ability <strong>to</strong> break even and <strong>to</strong> attract social inves<strong>to</strong>rs.<br />
Management identifies local roots, tailor made installation and cus<strong>to</strong>mer service as key success fac<strong>to</strong>rs, thus<br />
considering that replication in o<strong>the</strong>r geographies must be done by o<strong>the</strong>r local players.<br />
� Date <strong>of</strong> creation: 1995<br />
�� Products delivered:<br />
� 80% <strong>of</strong> sales on households’ products: SHS<br />
(panel, battery and charge controller <strong>for</strong> 2 <strong>to</strong> 4<br />
lamps and a 12V plug) and individual solar<br />
lanterns. Currently piloting cooks<strong>to</strong>ves distribution<br />
� 20% <strong>of</strong> sales on collective solar systems<br />
� Pricing:<br />
� SHS sold ~$300, credit possible (15% upfront and<br />
<strong>the</strong>n ~$6 over 5 years)<br />
� Lanterns: ~$12 (from $2 per month)<br />
� 100k clients in Karnataka and Gujurat<br />
� Founders: Neville Williams and Harish Hande, a<br />
Senior <strong>Ashoka</strong> Fellow<br />
� HR: 25 in HQ, 125 in 21 service centers<br />
� Partners involved:<br />
� 42 banks and financial institutions<br />
� Operational model:<br />
� Cus<strong>to</strong>mer finance: provided by partner banks at<br />
13% interest; SELCO has set up a guarantee fund<br />
<strong>to</strong> cover initial 15% <strong>for</strong> non bankable poorer<br />
cus<strong>to</strong>mers<br />
� Installation and maintenance through 21 service<br />
centers. Maintenance free <strong>for</strong> <strong>the</strong> first year, all<br />
cus<strong>to</strong>mers visited every 6 months<br />
� Marketing mainly by word <strong>of</strong> mouth, thanks <strong>to</strong><br />
strong emphasis on cus<strong>to</strong>mer service (e.g., free<br />
maintenance <strong>for</strong> poorest cus<strong>to</strong>mers)<br />
Project basic in<strong>for</strong>mation<br />
Typical solar installation in a rural home<br />
Silk farmer using a SELCO light