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Access to Energy for the Base of the - Ashoka

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62<br />

SELCO<br />

Solar home systems and lanterns<br />

India<br />

Executive Summary:<br />

SELCO, launched in India in 1995, is one <strong>of</strong> <strong>the</strong> most promising SHS (Solar Home Systems) companies, with almost 100k<br />

cus<strong>to</strong>mers. Though its core business is SHS, <strong>the</strong> company also distributes lanterns and cooks<strong>to</strong>ves, defining itself as a<br />

Rural <strong>Energy</strong> Service Provider. SELCO has demonstrated ability <strong>to</strong> break even and <strong>to</strong> attract social inves<strong>to</strong>rs.<br />

Management identifies local roots, tailor made installation and cus<strong>to</strong>mer service as key success fac<strong>to</strong>rs, thus<br />

considering that replication in o<strong>the</strong>r geographies must be done by o<strong>the</strong>r local players.<br />

� Date <strong>of</strong> creation: 1995<br />

�� Products delivered:<br />

� 80% <strong>of</strong> sales on households’ products: SHS<br />

(panel, battery and charge controller <strong>for</strong> 2 <strong>to</strong> 4<br />

lamps and a 12V plug) and individual solar<br />

lanterns. Currently piloting cooks<strong>to</strong>ves distribution<br />

� 20% <strong>of</strong> sales on collective solar systems<br />

� Pricing:<br />

� SHS sold ~$300, credit possible (15% upfront and<br />

<strong>the</strong>n ~$6 over 5 years)<br />

� Lanterns: ~$12 (from $2 per month)<br />

� 100k clients in Karnataka and Gujurat<br />

� Founders: Neville Williams and Harish Hande, a<br />

Senior <strong>Ashoka</strong> Fellow<br />

� HR: 25 in HQ, 125 in 21 service centers<br />

� Partners involved:<br />

� 42 banks and financial institutions<br />

� Operational model:<br />

� Cus<strong>to</strong>mer finance: provided by partner banks at<br />

13% interest; SELCO has set up a guarantee fund<br />

<strong>to</strong> cover initial 15% <strong>for</strong> non bankable poorer<br />

cus<strong>to</strong>mers<br />

� Installation and maintenance through 21 service<br />

centers. Maintenance free <strong>for</strong> <strong>the</strong> first year, all<br />

cus<strong>to</strong>mers visited every 6 months<br />

� Marketing mainly by word <strong>of</strong> mouth, thanks <strong>to</strong><br />

strong emphasis on cus<strong>to</strong>mer service (e.g., free<br />

maintenance <strong>for</strong> poorest cus<strong>to</strong>mers)<br />

Project basic in<strong>for</strong>mation<br />

Typical solar installation in a rural home<br />

Silk farmer using a SELCO light

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