Annual Report 2010 - Knorr-Bremse AG.

106 RepoR t | CoMMe RCIAL VeHICLe SYSteMS
NEO system diagnostics
With its new NEO System Diagnostics tool, Knorr-Bremse has created an electronic diagnostic platform
that provides rapid, professional support for repair shop personnel working on electronic vehicle systems.
Depending on the particular configuration involved, it either communicates via the vehicle’s
diagnostic interface or directly with the electronic control unit (ECU). Not only can it read off the error
code – in the case of complex faults it can also run a system analysis to localize and deal with the
problem. NEO has a modular design and is compatible right across the range, from the starter version
through to the top model.
Regular software updates enable repair shops to guarantee state-of-the-art servicing. In 2010, for example,
when the full service product portfolio for the latest generation of the EBS5.X electronic braking
system and corresponding vehicle applications was made available on the aftermarket, the updated
diagnostic software was also included. In addition to the basic functions such as error display
and localization, the data transfer function also enables a repair shop to replace the entire ECU
smoothly and efficiently if necessary. NEO System Diagnostics and the accompanying software can
also be used for sensor calibration. The NEO software also offers a full range of functions for the latest
EBS5 electronic braking system family for special OE applications.
Technical training
Building on past experience with its technical training program, Knorr-Bremse has created a new training
portal that will be available online for customers from 2011. The portal facilitates communication
between the Knorr-Bremse training team and participants, for example by offering regularly updated
information on training provisions and availability of places as well as supervising waiting lists.
In addition, with the launch of its collaboration with Robert Bosch, a further milestone has been
reached in the field of technical training of commercial vehicle repair shops. The two companies now
offer joint training sessions on commercial vehicle braking systems as part of the Active Service concept.
The main beneficiaries are repair shops and dealerships, who can now update their skills and
knowledge from a single source.
“TruckWorks”
“TruckWorks” is a new service concept developed by Mercedes-Benz that relies crucially on the support
of partners such as Knorr-Bremse. It involves Mercedes-Benz offering OEM-quality services from a
single source not just for vans and trucks but also for trailers, semitrailers and attachments. To create
this one-stop shop concept, 19 co-operation partners – one of which was Knorr-Bremse – were recruited
from the vehicle manufacturing and supply sectors. The company’s full range of aftermarket
capabilities is called for to support the program – including component searches, training, hotline and
OEM systems diagnostics.
Quality management program for aftermarket customers
The quality management program for aftermarket customers (QMPAD) is being subjected to a thorough
revision and expansion for the first time since its launch in 2004. The system, which was rolled