Annual Report 2010 - Knorr-Bremse AG.

72 RepoR t | RAIL Ve HICLe SYSteMS
Electronic data interchange
With its expansion of electronic data interchange (EDI), Knorr-Bremse has taken another step towards
improved efficiency and leaner processes. EDI considerably simplifies spare parts ordering.
A successful pilot project demonstrated that an EDI system using a standardized SAP interface enables
spare parts to be ordered up both quickly and efficiently.
When a customer enters an order on his PC it is initially stored in his internal IT system. A click of the
mouse then forwards it to Knorr-Bremse, where it goes directly to the delivery system, which converts
the customer’s reference number into the Knorr-Bremse order and dispatch system. This then automatically
generates data on availability, price, delivery and payment conditions. The customer receives
automatic confirmation of every order he submits, together with information on when the part is due
to be shipped from Knorr-Bremse.