ePolicy Orchestrator 5.0 Installation Guide - McAfee
ePolicy Orchestrator 5.0 Installation Guide - McAfee
ePolicy Orchestrator 5.0 Installation Guide - McAfee
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4<br />
Upgrading <strong>ePolicy</strong> <strong>Orchestrator</strong> software<br />
Things to do before upgrading<br />
• <strong>McAfee</strong> ePO <strong>5.0</strong> Supported Products — KB76736 (https://kc.mcafee.com/corporate/index?<br />
page=content&id=KB76736)<br />
• <strong>McAfee</strong> ePO <strong>5.0</strong> Unsupported Products — KB76737 (https://kc.mcafee.com/corporate/index?<br />
page=content&id=KB76737)<br />
• <strong>McAfee</strong> ePO <strong>5.0</strong> installation / patch upgrade checklist for known issues — KB76739 (https://<br />
kc.mcafee.com/corporate/index?page=content&id=KB76739)<br />
Back up <strong>ePolicy</strong> <strong>Orchestrator</strong> databases and directories<br />
Before you upgrade your software, back up all <strong>ePolicy</strong> <strong>Orchestrator</strong> databases, as well as the <strong>ePolicy</strong><br />
<strong>Orchestrator</strong> directory.<br />
Details on performing these tasks are available in the KnowledgeBase article <strong>ePolicy</strong> <strong>Orchestrator</strong> 4.5<br />
and 4.6 — KB66616 (https://kc.mcafee.com/corporate/index?page=content&id=KB66616)<br />
Disable remote Agent Handlers before upgrading<br />
If you're upgrading from <strong>ePolicy</strong> <strong>Orchestrator</strong> 4.X and you use remote Agent Handlers in your<br />
environment, disable them to successfully complete your upgrade.<br />
When your remote Agent Handlers are disabled, you can upgrade your server. Once complete, you<br />
also need to upgrade your Agent Handlers. See Upgrading remote Agent Handlers for more<br />
information.<br />
Task<br />
For option definitions, click ? in the interface.<br />
1 Open the Handler List page: in the <strong>ePolicy</strong> <strong>Orchestrator</strong> interface, click Menu | Configuration | Agent<br />
Handlers, then click Agent Handlers in the Handler Status monitor.<br />
2 In the Handler List page, click Disable for each remote Agent Handler you have installed.<br />
3 Log on to the system where the Agent Handler is installed, then open the Windows Services panel<br />
and stop the <strong>McAfee</strong> Event Parser and <strong>McAfee</strong> Apache services.<br />
For more information on using the Windows Services panel, see your Microsoft software product<br />
documentation.<br />
40 <strong>McAfee</strong> <strong>ePolicy</strong> <strong>Orchestrator</strong> <strong>5.0</strong>.0 Software <strong>Installation</strong> <strong>Guide</strong>
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