ePolicy Orchestrator 5.0 Installation Guide - McAfee

6
Troubleshooting and log file reference
Log files for troubleshooting
• Installer logs — Include details about installation path, user credentials, database used, and
communication ports configured.
• Server logs — Include details about server functionality, client event history, and administrator
services.
• Agent logs — Include details about agent installation, wake‐up calls, updating, and policy
enforcement.
Installer logs
Installer log files list details about the ePolicy Orchestrator installation process.
These logs provide information about:
• Actions taken by specific components
• Administrator services used by the server
• Success and failure of critical processes
File name Log type Location Description
AH500‐Install‐MSI.log
Agent
Handler
install
%temp%\McAfeeLogs
This file logs all Agent Handler
installation details including:
• Installer actions
• Installation failures
AH500‐ahetupdll.log Temporary %temp% (on the
Agent Handler
server)
core‐install.log Temporary %tmp%\McAfeeLogs
\ePO500
‐Troubleshoot\MFS
Logs Agent Handler back‐end events.
Generated when ePolicy Orchestrator
installer calls the MFS ANT installer.
Provides information on:
• Creation of server database tables
• Installation of server components
This file is deleted if the
installation succeeds.
epo‐install.log Install %tmp%\McAfeeLogs
\ePO500
‐Troubleshoot
\Mercury
Framework
EPO500‐Checkin‐Failure
.log
Created when the ePolicy
Orchestrator installer calls the ANT
installer.
Install %temp%\McAfeeLogs Generated when ePolicy Orchestrator
installer fails to check in any of these
package types:
• Extensions
• Plug‐ins
• Deployment packages
• Agent packages
54 McAfee ePolicy Orchestrator 5.0.0 Software Installation Guide