ePolicy Orchestrator 5.0 Installation Guide - McAfee
ePolicy Orchestrator 5.0 Installation Guide - McAfee
ePolicy Orchestrator 5.0 Installation Guide - McAfee
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6<br />
Troubleshooting and log file reference<br />
Log files for troubleshooting<br />
File name Log type Location Description<br />
Jakarta<br />
_service<br />
_.log<br />
Tomcat<br />
[InstallDir]<br />
\Server\logs *<br />
Contains <strong>ePolicy</strong> <strong>Orchestrator</strong> Application Server<br />
service details.<br />
This file is not present until after the initial<br />
Tomcat service startup.<br />
Localhost<br />
_access_log<br />
..txt<br />
Tomcat<br />
[InstallDir]<br />
\Server\logs *<br />
Records all <strong>McAfee</strong> ePO server requests received<br />
from client systems.<br />
This file is not present until after the initial<br />
Tomcat service startup.<br />
Orion.log Primary [InstallDir]<br />
\Server\logs *<br />
Contains <strong>McAfee</strong> Foundation Services platform<br />
details and all extensions loaded by default.<br />
This file is not present until after the <strong>ePolicy</strong><br />
<strong>Orchestrator</strong> Application Server service is<br />
started for the first time.<br />
Replication<br />
.log<br />
Server<br />
[InstallDir]\DB<br />
\Logs<br />
The <strong>McAfee</strong> ePO server replication log file. This<br />
file is only generated when all these are true:<br />
• There are distributed repositories.<br />
• A replication task has been configured.<br />
• A replication task has run.<br />
Server.log Primary [InstallDir]\DB<br />
\Logs<br />
Contains details related to these <strong>McAfee</strong> ePO<br />
server services:<br />
• Agent‐server communications<br />
• <strong>McAfee</strong> ePO Server Agent Handler<br />
This file is not present until after initial service<br />
startup.<br />
Stderr.log Tomcat [InstallDir]<br />
\Server\logs *<br />
Contains any Standard Error output captured by<br />
the Tomcat service.<br />
This file is not present until after the initial<br />
Tomcat service startup.<br />
* In cluster environments, the log file is located at [InstallDir]\Bin\Server\logs.<br />
56 <strong>McAfee</strong> <strong>ePolicy</strong> <strong>Orchestrator</strong> <strong>5.0</strong>.0 Software <strong>Installation</strong> <strong>Guide</strong>
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