ePolicy Orchestrator 5.0 Installation Guide - McAfee
ePolicy Orchestrator 5.0 Installation Guide - McAfee
ePolicy Orchestrator 5.0 Installation Guide - McAfee
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Troubleshooting and log file reference<br />
Log files for troubleshooting 6<br />
Agent logs<br />
Agent log files contain actions triggered or taken by the <strong>McAfee</strong> ® Agent.<br />
File name<br />
Log<br />
type<br />
Location<br />
Description<br />
<br />
_<br />
_Server.xml<br />
Policy<br />
[InstallDir]\DB<br />
\DEBUG<br />
Contains details about policy updating issues. To<br />
enable this file:<br />
1 Browse to this registry key: HKEY_LOCAL_MACHINE<br />
\Software\Network Associates\<strong>ePolicy</strong><br />
<strong>Orchestrator</strong>\<br />
2 Create this DWORD with value 1:<br />
SaveAgentPolicy<br />
3 Restart the <strong>McAfee</strong> <strong>ePolicy</strong> <strong>Orchestrator</strong> <strong>5.0</strong>.0<br />
Server (Apache) service.<br />
We recommend that you enable this file for the<br />
minimum time needed to capture the required<br />
information, because the resulting files grow<br />
rapidly.<br />
Agent_<br />
.log<br />
Agent<br />
[Agent DATA<br />
Path]\DB<br />
Generated on client systems when the server<br />
deploys an agent to them. This file contains details<br />
related to:<br />
• Agent‐server communication<br />
• Policy enforcement<br />
• Other agent tasks<br />
FrmInst<br />
_.log<br />
Agent<br />
%temp%<br />
\<strong>McAfee</strong>Logs<br />
Generated when the FrmInst.exe is used to install<br />
the <strong>McAfee</strong> Agent. This file contains:<br />
• Informational messages.<br />
• Progress messages.<br />
• Failure messages if installation fails.<br />
MCScript.log<br />
Agent<br />
Debug<br />
[Agent DATA<br />
Path]\DB<br />
Contains the results of script commands used<br />
during agent deployment and updating. To enable<br />
the DEBUG mode for this log, set this DWORD<br />
value on the client’s registry key:<br />
HKEY_LOCAL_MACHINE\SOFTWARE\NETWORK<br />
ASSOCIATES\TVD\SHARED COMPONENTS\FRAMEWORK<br />
\DWDEBUGSCRIPT=2<br />
Delete this key when you've finished<br />
troubleshooting.<br />
MfeAgent.MSI<br />
..log<br />
Agent<br />
%temp%<br />
\<strong>McAfee</strong>Logs<br />
Contains details about the MSI installation of the<br />
agent.<br />
PrdMgr_<br />
.log<br />
Agent<br />
[Agent DATA<br />
Path]\DB<br />
Contains details about agent communications with<br />
other <strong>McAfee</strong> products.<br />
UpdaterUI<br />
_.log<br />
Agent<br />
%temp%<br />
\<strong>McAfee</strong>Logs<br />
Contains details of the updates to managed<br />
products on the client system.<br />
<strong>McAfee</strong> <strong>ePolicy</strong> <strong>Orchestrator</strong> <strong>5.0</strong>.0 Software <strong>Installation</strong> <strong>Guide</strong> 57
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