ePolicy Orchestrator 5.0 Installation Guide - McAfee

Troubleshooting and log file reference
Log files for troubleshooting 6
File name Log type Location Description
EPO500‐CommonSetup.log Install %temp%\McAfeeLogs Contains ePolicy Orchestrator
installer details such as:
• Custom Action logging
• SQL, DTS (Microsoft Data
Transformation Services), and
service‐related calls
• Registering and unregistering DLLs
• Files and folders selected for
deletion at restart
EPO500‐Install‐MSI.log Install %temp%\McAfeeLogs The primary ePolicy Orchestrator
installation log. Contains installation
details such as installer actions and
installation failures.
.cmd
Temporary
%temp%\McAfeeLogs
\ePO500
‐troubleshoot
\OutputFiles
Created by the ePolicy Orchestrator
installer. Contains the command
(sent to Remote‐Client) to check in
extensions.
If the installation succeeds,
these files are deleted.
MFS500‐CommonSetup.log Install %tmp%\McAfeeLogs Contains MFS installer details.
Server logs
Server log files contain details on server functionality and various administrator services used by
ePolicy Orchestrator.
File name Log type Location Description
EpoApSvr.log Primary [InstallDir]\DB
\Logs
Application Server log file with details of
repository actions such as:
• Pull tasks
• Checking in deployment packages to the
repository
• Deleting deployment packages from the
repository
This file is not present until after initial service
startup.
Errorlog
.
Apache
[InstallDir]
\Apache2\logs
Contains Apache service details.
This file is not present until after the Apache
service is started for the first time.
Eventparser
.log
Primary
[InstallDir]\DB
\Logs
Contains ePolicy Orchestrator event parser
services details, such as product event parsing
success or failure.
McAfee ePolicy Orchestrator 5.0.0 Software Installation Guide 55