Positive behaviour support Getting it right from the start

Positive behaviour support: Getting it right from the start - Facilitators reference manual 41
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Communication
Communication is about two or more people sharing a message. It is the exchange of
information, thoughts and opinions between people. Communication may involve the use of
conventional or unconventional signals and may occur by spoken and non-spoken modes.
Communication is a very complex activity, with two major processes:
• Expressive communication – The sending of a message
• Receptive communication – The receiving and interpreting of a message
Below is a simplified diagram of what happens when two people communicate
a message. 7
MESSAGE
Sender
Receiver
I like ice
cream!
She likes
ice cream.
Chocolate
is my...
So Do I! Chocolate
is my favourite!
What is...
Environment
Receiver
Sender
MESSAGE
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The diagram above shows in a simplified way an example of a successful interaction. The
two-way process of communication is not always successful and not always that simple.
Complex communication needs 8
People who are unable to communicate effectively using speech alone may benefit from using
augmentative or alternative communication (AAC) systems either temporarily or permanently.
Hearing limitation should not be considered the primary cause of complex communication needs.
Many people with a disability have complex communication needs. Often a significant proportion
will show behaviours of concern as they are unable to effectively use speech or the attempts
they make to communicate are difficult for their communication partners to understand. This is
particularly true for people who find the usual methods of communication difficult or impossible.
7. Diagram modified from Disability Services Queensland Certificate III workbook.
8. Disability Services Division definition following feedback provided by people with disabilities who participated
in the community consultations on complex communication needs, September 2000.