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Positive behaviour support Getting it right from the start

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<strong>Pos<strong>it</strong>ive</strong> <strong>behaviour</strong> <strong>support</strong>: <strong>Getting</strong> <strong>it</strong> <strong>right</strong> <strong>from</strong> <strong>the</strong> <strong>start</strong> - Facil<strong>it</strong>ators reference manual 83<br />

Strategy<br />

Encourage relaxation<br />

Do something completely unexpected<br />

Example of how <strong>it</strong> may be used<br />

1. Acknowledge that <strong>the</strong> person is upset.<br />

2. Instruct <strong>the</strong> person to calm down.<br />

3. Instruct <strong>the</strong> person in activ<strong>it</strong>ies that promote<br />

relaxation (Soles of <strong>the</strong> feet, deep breathing, music,<br />

etc).<br />

4. Leave <strong>the</strong> s<strong>it</strong>uation, if necessary, where <strong>the</strong>y can<br />

remain undisturbed.<br />

5. When <strong>the</strong>y arrive, try to help <strong>the</strong>m to get<br />

comfortable and relaxed. Encourage <strong>the</strong> person<br />

throughout.<br />

Sing a song loudly.<br />

Response is usually only momentary but allows<br />

time to evade.<br />

The surprise will wear off if <strong>it</strong> is used repeatedly.<br />

Inter-pos<strong>it</strong>ioning<br />

Paul, who weighs about 90kg, rushes towards a staff<br />

member w<strong>it</strong>h his hands in <strong>the</strong> air. The staff member<br />

pos<strong>it</strong>ions herself behind a table and uses ‘active<br />

listening’.<br />

Barry runs <strong>from</strong> <strong>the</strong> k<strong>it</strong>chen table towards <strong>the</strong> front<br />

door of his house which fronts a busy street. Staff<br />

pos<strong>it</strong>ion <strong>the</strong>mselves between him and <strong>the</strong> door and<br />

speak loudly enough to distract his focus.<br />

Example immediate response strategy plan<br />

These strategies are designed to defuse or de-escalate a potentially serious episode<br />

of <strong>the</strong> <strong>behaviour</strong> when <strong>the</strong> warning signs are apparent, or to manage a serious episode<br />

when <strong>it</strong> occurs. Reactive strategies are NOT designed to bring about long-term<br />

<strong>behaviour</strong> change.<br />

The diagram below is commonly known as <strong>the</strong> stress or anger cycle. It represents a<br />

series of phases that can be observed as people escalate in <strong>the</strong> degree of aggressive or<br />

ag<strong>it</strong>ated <strong>behaviour</strong>. Following is a list of <strong>the</strong> known activ<strong>it</strong>ies and s<strong>it</strong>uations that trigger<br />

<strong>the</strong> person’s <strong>behaviour</strong>, and also those <strong>behaviour</strong>s or warning signs that can at times be<br />

seen prior to a serious episode occurring. This list aims to provide people <strong>support</strong>ing <strong>the</strong><br />

person w<strong>it</strong>h an observation strategy that enables <strong>the</strong>m to intervene as early as possible in<br />

<strong>the</strong> <strong>behaviour</strong> cycle.<br />

Phase 1. Phase 2. Phase 3. Phase 4. Phase 5<br />

Triggering event<br />

Escalation<br />

(warning signs)<br />

Crisis Recovery Post crisis<br />

depression

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