bold spirit - ArcelorMittal South Africa

112
ArcelorMittal South Africa
Annual Report 2010
GRI Index continued
Item Section Page
PR3 Type of product and service information required by
procedures, and percentage of significant products and
services subject to such information requirements
At present there are no
requirements for steel to carry
information labelling relating to
sustainability impacts in South
Africa. Should such requirements
come into force in the future we will
assess them and implement them
as appropriate.
PR4 Total number of incidents of non-compliance with
regulations and voluntary codes concerning product
and service information and labeling, by type of
outcomes
N/A
PR5
PR6
PR7
PR8
PR9
Practices related to customer satisfaction, including
results of surveys measuring customer satisfaction
Programmes for adherence to laws, standards, and
voluntary codes related to marketing communications,
including advertising, promotion, and sponsorship
Total number of incidents of non-compliance with
regulations and voluntary codes concerning marketing
communications, including advertising, promotion, and
sponsorship by type of outcomes
Total number of substantiated complaints regarding
breaches of customer privacy and losses of customer
data
Monetary value of significant fines for non-compliance
with laws and regulations concerning the provision and
use of products and services
Customer satisfaction 87
As our products are in most
cases not sold directly to enduser
consumers we are not
affected by any laws, standards
and voluntary codes related
to marketing communications,
including advertising, promotion
and sponsorship.
N/A
We do not collect customer
information due to the nature of
our business and we therefore do
not expose customers to breaches
of privacy or losses of customer
data.
N/A