Annual Report 2010 - Christchurch City Council
Annual Report 2010 - Christchurch City Council
Annual Report 2010 - Christchurch City Council
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Wastewater collection<br />
and treatment<br />
<strong>Council</strong> activities and<br />
services<br />
<strong>Annual</strong> <strong>Report</strong><br />
<strong>Christchurch</strong> Otautahi<br />
<strong>2010</strong><br />
p107.<br />
<strong>Council</strong> activities and services<br />
Wastewater collection and treatment<br />
How did we measure up?<br />
Activity Level of Service Actual Target<br />
Wastewater collection<br />
Wastewater collection is provided<br />
in a safe, convenient and efficient<br />
manner<br />
94.1% 1<br />
See trend following<br />
≥90% blockages responded to<br />
within 1 hour within urban areas<br />
99.1% 1<br />
See trend following<br />
≥99% blockages responded to<br />
within 2 hours within urban areas<br />
97% 1<br />
See trend following<br />
≥90% blockages responded to<br />
within 2 hours within rural areas<br />
100% 1<br />
See trend following<br />
≥99% blockages responded to<br />
within 4 hours within rural areas<br />
37 ≤80 properties served affected /<br />
year<br />
88% ≥90% customer satisfaction with<br />
<strong>Council</strong>’s wastewater services<br />
each year<br />
Odour complaints are minimised 4 2 ≤4 odour complaints / 10,000<br />
properties served / year<br />
Consent conditions regarding wet<br />
weather overflows are complied<br />
with<br />
Some overflows occurred but were<br />
managed in accordance with the<br />
consent conditions<br />
No “major and/or persistent non<br />
compliance with resource consent<br />
for the Avon and Heathcote<br />
Rivers, relating to wet weather<br />
sewer overflows each year”,<br />
as reported by Environment<br />
Canterbury<br />
Wastewater treatment and<br />
disposal<br />
Odour complaints from<br />
wastewater treatment plants are<br />
minimised<br />
0.26 per 10,000 properties ≤1 odour event / 10,000 properties<br />
served / year<br />
Wastewater treatment plants<br />
comply with consents<br />
Compliance achieved 3<br />
No breaches<br />
Environment Canterbury<br />
conditions of air discharge<br />
consent are complied with<br />
No major or persistent breaches of<br />
resource consent for wastewater<br />
treatment plants and associated<br />
discharges, each year, as reported<br />
by Environment Canterbury<br />
1 We are reporting contractor response times rather than <strong>Council</strong> response<br />
times<br />
2 Multiple complaints relating to the same ‘odour event’ have been<br />
counted as one complaint. If each individual complaint were counted<br />
the result would be 6.23 per 10,000 properties<br />
3 Only major or persistent breaches have been measured
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