Annual Report 2010 - Christchurch City Council
Annual Report 2010 - Christchurch City Council
Annual Report 2010 - Christchurch City Council
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Community support<br />
<strong>Council</strong> activities<br />
and services<br />
<strong>Annual</strong> <strong>Report</strong><br />
<strong>Christchurch</strong> Otautahi<br />
<strong>2010</strong><br />
p51.<br />
<strong>Council</strong> activities and services<br />
Community Support<br />
How did we measure up?<br />
Activity Level of service Actual Target<br />
Early learning centres<br />
Provide five day a week half,<br />
full-day and flexible-hours care at<br />
early learning centres<br />
Quality, high standard of<br />
professional childcare is provided<br />
that satisfies customers’ needs<br />
160,800 Provide 164,120 hours of childcare<br />
per annum at QEII and Pioneer<br />
ELC<br />
88.5% Maintain 75-85% occupancy<br />
23.3% 18-25% of attendees at QEII and<br />
Pioneer attend the Leisure Centres<br />
96.5% 80-99% of ELC staff are trained,<br />
qualified and registered teachers<br />
94%<br />
See trend graph following<br />
85-95% customer satisfaction with<br />
quality of care<br />
Strengthening communities<br />
Community development projects<br />
are provided<br />
Achieved.<br />
Projects cover the areas of older<br />
persons, youth, multi cultural,<br />
disability and general<br />
Successfully deliver projects<br />
across each target area and within<br />
budget allocation<br />
Safety projects –working towards<br />
making <strong>Christchurch</strong> safer<br />
Currently have accreditation. Reaccreditation<br />
due 2013. All work<br />
currently on target<br />
Maintain safe city accreditation<br />
(every 5 years)<br />
Housing<br />
Maintain portfolio of rental units<br />
and owner/occupier units<br />
2,649 rental units and 28 owner/<br />
occupier units provided<br />
Minimum of 2,649 rental units<br />
and 28 owner/ occupier units<br />
<strong>Council</strong> housing complexes are<br />
well-managed<br />
Average occupancy rate of 98%<br />
achieved<br />
Maintain average occupancy rate<br />
at 97%<br />
Tenants are satisfied with quality<br />
of tenancy service provided<br />
70% of tenants surveyed are<br />
satisfied with the tenancy service<br />
provided<br />
More than 80% of tenants<br />
surveyed are satisfied with the<br />
tenancy service provided<br />
14% of tenants surveyed are<br />
neither satisfied nor dissatisfied<br />
See trend graph following<br />
Community facilities<br />
The portfolio of community<br />
centres/halls/cottages is<br />
maintained<br />
Community centre portfolio<br />
maintained at 52<br />
Maintain the number of<br />
community centres, halls<br />
and cottages at 52: that is, 1<br />
community centre/hall/cottage<br />
per 6,700 residents<br />
Community grants<br />
Grants schemes are properly<br />
administered. <strong>Council</strong> does not<br />
have the necessary resources to<br />
meet the needs and expectations<br />
of all not-for-profit and voluntary<br />
groups. Therefore, it focuses<br />
assistance toward those key<br />
activities and initiatives that<br />
contribute to and align with the<br />
community outcomes in the Long<br />
Term <strong>Council</strong> and Community<br />
Plan (LTCCP) and with other<br />
<strong>Council</strong> strategies<br />
All community and creative Administer grants schemes in<br />
communities grant schemes were a manner consistent with the<br />
managed in line with respective Strengthening Communities<br />
policies and guidelines. A total of Strategy and the Creative NZ<br />
$7,445,355.00 was distributed to guidelines for the Creative NZ<br />
969 recipients 1 scheme<br />
1<br />
Figures exclude grants made from the Discretionary Response Fund
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