Annual Report 2010 - Christchurch City Council

Cultural and learning
services
Council activities
and services
Annual Report
Christchurch Otautahi
2010
p59.
Council activities and services
Cultural and learning services
Activity Level of service Actual Target
Libraries (continued)
10.86 visits per capita
The provisional national average
for 2010 is 8.8 visits per capital
See trend graph following
Facilities provided rent free and
support provided to 10 voluntary
libraries. Support included
building maintenance and
assistance with purchasing books
Maintain visits per capita to
national average or better, per
annum, for level 1 NZ Public
Libraries
Provide 10 voluntary libraries
with rent free facilities and
provide support for maintaining
building and collections
Residents have access to
information by walking in,
library website, phone, email
professional assistance and
online customer self–service,
as well as on–site access to
computers/internet
1.9 enquires per capita
The provisional national average
for 2010 is 1.31 enquiries per
capita
11.38 million page views to the
website
9.57 million external page views
to the online catalogue
Achieved
Maintain the number of reference
and research enquiries from
customers per year at national
average or better
10.45 million page views to the
website
7.59 million external page views
to the online catalogue
Provide free bookable time on
public PCs with charges for
ancillary services
Provide programmes and events
to meet diverse lifelong learning
needs of customers
250 per 1,000 of population Participation of 200 – 230 per
1,000 of population