Annual Report 2010 - Christchurch City Council

Community support
Council activities
and services
Annual Report
Christchurch Otautahi
2010
p53.
Council activities and services
Community support
Activity Level of service Actual Target
Civil Defence and emergency
management (continued)
Relevant hazards and risks are
identified and managed in the
City’s District and Civil Defence
Emergency plans
A background report regarding
the collection, storage,
maintenance and provision of
hazard information was produced
Framework (to identify and
manage hazards and risks) is
established by 30 June, 2010
Work will continue in 2010/11
regarding the establishment of a
hazards framework
Walk–in customer services
Customer service centres are
provided. (Civic, Akaroa, Little
River, Lyttelton, Beckenham,
Linwood, Shirley, Papanui,
Fendalton, Sockburn, Riccarton)
Services provided at 11 locations
Walk–in services at 11 locations
Number of amount of walk–in
customer service hours provided
451 hours per week achieved Total of 451 hours per week
All walk-in customer services
staff are identifiable as Council
employees
There are minimal wait–times for
walk–in services
Customers are satisfied with
walk–in services
8 hours per day achieved at each
location
8.5 hours per day achieved at each
location
3 hours per day achieved at each
location
Achieved
Waiting times of less than 3
minutes were recorded 100% of
the time during survey periods
98% of customers are satisfied
with walk–in services
8 hours per day at Civic, Akaroa,
Little River, Lyttelton, Fendalton,
Riccarton, Beckenham, Shirley,
Papanui
8.5 hours per day at Linwood and
Sockburn
3 hours per day on a Saturday
(10am–1pm) at Shirley and
Papanui
All front–line staff have a suitable
corporate uniform
Less than 3 minutes, 80% of the
time
95% of customers are satisfied
with walk–in services