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Annual Report 2010 - Christchurch City Council

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p64. <strong>Annual</strong> <strong>Report</strong><br />

<strong>Christchurch</strong> Otautahi<br />

<strong>2010</strong><br />

<strong>Council</strong> activities and<br />

services<br />

Democracy and<br />

governance<br />

<strong>Council</strong> activities and services<br />

Democracy and governance<br />

How did we measure up?<br />

Activity Level of service Actual Target<br />

<strong>City</strong> governance and<br />

decision–making<br />

Percentage of residents who<br />

understand how <strong>Council</strong> makes<br />

decisions<br />

37% 40%<br />

Percentage of residents<br />

satisfied that the <strong>Council</strong> makes<br />

decisions in the best interests of<br />

<strong>Christchurch</strong><br />

47%<br />

See trend graph following<br />

48%<br />

<strong>Council</strong> and Community Board<br />

decisions comply with statutory<br />

requirements<br />

100% 100%<br />

Public participation in<br />

democratic processes<br />

Percentage of residents that<br />

feel the public has some or a<br />

large influence on decisions the<br />

<strong>Council</strong> makes<br />

38%<br />

The key performance indicator<br />

(KPI) regarding residents’<br />

understanding of how <strong>Council</strong><br />

makes decisions is relevant to this<br />

KPI. This KPI will be discussed<br />

with elected members to identify<br />

any remedial action<br />

61%<br />

See trend graph following<br />

All elections and polls comply<br />

with relevant legislation<br />

100% 100%

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