Annual Report 2010 - Christchurch City Council

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Regulatory services Council activities and services Annual Report Christchurch Otautahi 2010 p95. Council activities and services Regulatory services What are regulatory services and what does the Council do? Our regulatory services make sure we follow all the laws and rules that apply in the city to keep our residents healthy and safe. The aim is to protect the public from hazards and nuisances and educate people about their obligations. Why is the Council involved in regulatory services? Regulatory services are needed to administer the laws that govern building and development work, the health and safety of licensed activities, and the keeping of dogs. Council staff enforce regulations, investigate complaints and non–compliance, and assess the potential effects of various activities while still enabling builders, developers and property owners to carry on their business. Local government is responsible for promoting the cultural, economic, environmental and social well-being of communities for the present and the future. Regulatory services activities contribute to the environmental and economic well-being of the community through the provision of building and licensing approvals, inspections of construction work, and enforcement of health, noise, parking and other bylaws. They also contribute toward the achievement of the city’s Community Outcomes by helping to make Christchurch a safe city, a city of people who value and protect the natural environment, a healthy city and an attractive and well-designed city – four of the nine goals for our city that are included in our Community Outcomes. This contribution is made by ensuring legislative requirements are enforced, nuisances are minimised and the consenting process minimises adverse effects and ensures an attractive built environment. For more information on these nine goals see the Community Outcomes section of this report. How does it affect me? You use Council’s regulatory services if you build a new home, request a property report before buying a home, or express concern about noise. These services affect how you handle dogs and farm animals, and where you can buy liquor. They also ensure that the places you go to eat and drink are healthy and safe. What activities are included in regulatory services? Enforcement and inspections Our enforcement and inspections team protects the health and safety of the city by minimising potential hazards – this includes controlling dogs and wandering stock, controlling where alcohol can be sold, and carrying out health inspections at food outlets. The team ensures that residents and businesses comply with rules for building, parking, and the City Plan and bylaws. It also responds to complaints about noise. Educating the public about the rules is a key part of the enforcement and inspection team’s work. Regulatory approvals These are the building inspectors and administration officers who ensure that development in Christchurch complies with relevant legislation, national standards, and statutory timeframes. Their aim is to make it easy for property owners, builders, developers and others to do business with the Council. At the same time, they must ensure that the outcomes of individual planning proposals meet the objectives of local policy and national legislation. Day-to-day business includes issuing building consents, land use resource consents, subdivision consents, and LIM and PIM reports. What did we achieve? There was an increased demand during the year for building consents but less for applications for subdivision and resource consents. Overall the number of building consents granted increased by 50 per cent from the previous year and numbers were higher than at any previous time. There were 9,488 building consents, 1,233 non-notified resource consents, 31 notified resource consents and 383 subdivision consents approved during the year, 90 per cent were processed within statutory timeframes. The average cost of consents reduced by between $140 – $170 compared to the previous year. The drop in cost is a combination of efficiencies relating to electronic processing and the large number of lower cost consents for solid fuel heaters. There were 10,663 LIMs issued, 31,000 building inspections for properties under construction and 6,285 (2008/09: 6,934) code compliance certificates issued at the completion of building works. As a Building Consent Authority we achieved re-accreditation in March 2010, after continuing to meet and exceed the standards outlined in the Building (Accreditation of Building Consent Authorities) Regulations 2006. The consents and code compliance certificates issued, together with building inspections completed have helped contribute towards progress of the safety, environment and city development community outcomes. Monitoring and enforcement activity ensures compliance with a host of building, planning, health bylaw, liquor and nuisance related legislation. This has contributed towards progress of the safety and health community outcomes. Enforcement activity continues to grow with a number of high profile issues to address: • significant increases in swimming pool inspections productivity (3,841 inspections completed compared with 1,514 last year) resulting in increased levels of compliance • improved monitoring of high risk liquor premises and action taken against sale of liquor to minors • a number of successful prosecutions for breaches of the Building Act 2004, Resource Management Act 1991 and the Dog Control Act 1996
p96. Annual Report Christchurch Otautahi 2010 Council activities and services Regulatory services Council activities and services Regulatory services How did we measure up? Activity Level of service Actual Target Enforcement and inspections Per cent of Priority 1 complaints (aggressive behaviour by dogs and wandering stock) responded to within 60 minutes (urban) and two hours (rural) 100% 246 complaints were received and actioned See trend graph following 95% Priority 1 dog complaints involving serious injury are referred to the police call centre within 10 minutes 100% 10 complaints were received and actioned See trend graph following 100% Per cent of investigations into reports of matters that pose a serious risk 1 to public health or safety commenced within 24 hours of reporting 100% 197 complaints received and actioned within 24 hours 100% All high–risk liquor premises (assessed using Council Liquor Licensing Team risk assessment methodology) are inspected at least twice a year All food premises are inspected at least once each year 100% 95% 100% 100% Upon confirmation by Council staff of non–compliance, at least one written warning regarding corrective action is given within 30 days (for breaches of City Plan, Resource Management Act, Building Act, bylaws) 99% 3,044 notices issued. 3,024 issued within time line 95% A minimum of 15% of swimming pools are inspected annually Achieved 95% Per cent of complaints about excessive noise responded to within one hour Court proceedings taken by the council are fair and in the public interest 93.7% 13,478/14,385 complaints average response time of 26 minutes 100% 13 matters approved for prosecution 95% 100% 1 “Serious risk” includes any risk for which an immediate response is required
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Annual Report 2010 - Christchurch City Council

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