English Instructor Manual (PDF) - Metric Version - National ...

CLASS CONTROL
The role of the instructor is to communicate specifi c information to participants using the methods
and theories previously discussed. You need to focus on course content, keeping the learning
process from being interrupted. However, there are times when distractions or interruptions may
slow the process and the instructor will need to maintain or regain control of the class. Participants
will take a National Swimming Pool Foundation educational course for many reasons. Not all
of your participants want to improve themselves as pool operators, but are there to fulfi ll job
requirements instead. The following examples of participants may create challenges for you in
maintaining class control.
The Attention Seeker is an overly-enthusiastic person who will dominate or refocus class
discussions if not directed in a positive manner. By acknowledging this individual and then actively
involving other participants in discussions, you can control the focus of the topic.
The Know-It-All is a self-styled expert, who may or may not contribute valuable information based
on their experience. If the know-it-all can contribute in a positive manner, use this experience to
reinforce the information you are giving. Your biggest concern may be in controlling the discussion
and maintaining time restrictions. If the know-it-all cannot contribute, you should acknowledge any
comments they make but continue with your lecture, or suggest further discussion during a break.
The Complainer is an individual with a negative attitude, who may rebel due to lack of knowledge
and fear of being discovered. As soon as possible, you should speak to this individual separately,
offering encouragement and support if needed. If you do not take the initiative, the complainer can
disrupt your class and create a negative feeling among other participants. If all other efforts fail,
negotiate a truce or ask the individual to leave.
CLASSROOM ENVIRONMENT
Classroom environment is very important in setting the stage for learning to occur. If the
classroom is not conducive to learning, the learning process will be more diffi cult, and even the
best instructors may fail. The classroom setting should provide a comfortable and appropriate
learning environment. The room should:
Be comfortable in temperature
Be well-lighted
Be well-ventilated
Provide enough space for large fl at tables and chairs
Be convenient to restrooms and exits
Wherever possible, provide refreshments for participants
LEARNING PROCESS
Many parts to the learning process have been previously described. However when you use the
process, always recognize the needs of the participants. Your knowledge and experience are
always welcomed, as long as you present the information at a level and pace your participants
can handle.
Know your limitations. You are human. No one expects you to know everything. If you do not
know an answer to a question, do not try to bluff your way through. You will gain more respect
from your participants by admitting your limitations. However, it is your obligation to fi nd the
© 2014 National Swimming Pool Foundation® Page 11