English Instructor Manual (PDF) - Metric Version - National ...

REGISTRATION PROCESS
The registration process will set the tone for you and your CPO ® certifi cation course. This is the
fi rst contact with your course participants. A well-planned and executed registration process will
establish you as an industry professional.
Develop an advanced registration procedure that includes a letter confi rming the receipt of each
participant’s registration. A sample letter is available in Appendix F. Regardless of the method
is used, students should be contacted as soon as possible after you receive their registration.
This will confi rm that you have received their registration and that they have completed the
requirements for your registration process.
Prior to the course, materials and information should be mailed to participants. This will allow them
to be as prepared as possible for a very extensive program. Since many students register early,
you may need to send an additional mailing. If so, include a course schedule and directions, along
with any other information or materials you want them to have prior to the course. Also, remind
the students to bring a calculator!
The on-site registration procedure should include information and materials as well as incidentals
such as paper, writing utensils, name tags, handouts, and extra calculators. This is also an
opportunity to have equipment and product displays available. Since this is the fi rst impression
that many of the students will get of your course, be sure to be professional and courteous. Many
students will have questions and apprehensions about taking the course. Reassure them that
you will be very thorough in your presentations and that they will have every opportunity to ask
questions.
CERTIFICATION PROCESS
ELIGIBILITY
The National Swimming Pool Foundation ® does not discriminate against age, sex, nationality,
marital status, sexual orientation or religious reference. Any person who successfully completes
the CPO ® certifi cation training and passes the applicable exam with a grade of 75% or higher may
be certifi ed.
ATTENDANCE
Participants taking the CPO ® certifi cation course must attend all sessions of the program.
EXAM
Participants must take one of the NSPF CPO ® certifi cation examinations as part of the
requirements for receiving CPO ® certifi cation. The CPO ® certifi cation exam is an “open book”
examination, meaning that participants may use the NSPF Pool & Spa Operator Handbook, a
calculator, and any materials or references made available to them during the course. Participants
must score a 75% or higher to receive certifi cation. All class participants must also present a valid,
government-issued photo ID to the instructor when returning the completed examination. It is the
instructor’s responsibility to verify the identity of the student. The instructor must also initial the
bottom left corner of the front page of each completed exam.
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© 2014 National Swimming Pool Foundation®