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KPIs for ESG - DVFA

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2916 Sustainable, Organic & Fair E3103 Percentage of fish certifed according to recognised certification schemes <strong>for</strong> sustainable fishing (MSC<br />

Trade Products<br />

- Marine Stewardship Council)<br />

2917 Refrigerant refill rate E4001 Percentage of refrigerant refillings in relation to total refrigerants contained in cooling systems<br />

2918 Customer Retention V0503 Share of market by product, product line, segment, region or total<br />

2919 Customer Satisfaction V0601 Percentage of total customers surveyed comprising satisfied customers<br />

2920 Supply Chain V2801 Total number of suppliers<br />

2921 Supply Chain V2802 Percentage of sourcing from 3 biggest external suppliers<br />

2922 Supply Chain V2803 Turnover of suppliers in percent<br />

2923 Supply Chain V2804 Key Per<strong>for</strong>mance Narrative (Please answer the questions in max. 500 words) How do you ensure that<br />

your suppliers adhere to a standard of <strong>ESG</strong> compliance similar to that of your company?<br />

2924 Supply Chain V2805 Key Per<strong>for</strong>mance Narrative (Please answer the questions in max. 500 words) When assessing the<br />

per<strong>for</strong>mance of your procurement and purchasing functions: Do you incentivise your procurement<br />

management <strong>for</strong> the selection of <strong>ESG</strong>-per<strong>for</strong>ming suppliers even if you might have to carry a<br />

premium over less expensive suppliers?<br />

© <strong>DVFA</strong> April 2010 ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any <strong>for</strong>m or by any means, electronic,<br />

mechanical, recording, without the prior permission of the copyright holder.<br />

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