KPIs for ESG - DVFA
KPIs for ESG - DVFA
KPIs for ESG - DVFA
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3538 Customer Satisfaction V0601 Percentage of total customers surveyed comprising satisfied customers<br />
3539 Customer Satisfaction V0602 Percentage of total revenue from repeat business<br />
3540 Customer Satisfaction V0603 Customer churn rate in percent<br />
3541 ARPU V0801 Average revenue per user in monetary terms i.e. currency<br />
3542 Supply Chain V2801 Total number of suppliers<br />
3543 Supply Chain V2802 Percentage of sourcing from 3 biggest external suppliers<br />
3544 Supply Chain V2803 Turnover of suppliers in percent<br />
3545 Supply Chain V2804 Key Per<strong>for</strong>mance Narrative (Please answer the questions in max. 500 words) How do you ensure that<br />
your suppliers adhere to a standard of <strong>ESG</strong> compliance similar to that of your company?<br />
3546 Supply Chain V2805 Key Per<strong>for</strong>mance Narrative (Please answer the questions in max. 500 words) When assessing the<br />
per<strong>for</strong>mance of your procurement and purchasing functions: Do you incentivise your procurement<br />
management <strong>for</strong> the selection of <strong>ESG</strong>-per<strong>for</strong>ming suppliers even if you might have to carry a<br />
premium over less expensive suppliers?<br />
© <strong>DVFA</strong> April 2010 ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any <strong>for</strong>m or by any means, electronic,<br />
mechanical, recording, without the prior permission of the copyright holder.<br />
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