KPIs for ESG - DVFA

961 Restructuring-related
relocation of jobs
S1101 Total cost of relocation in monetary terms i.e. currency incl. Indemnity, pay-off, outplacement, hiring,
training, consulting
962 Customer Retention V0502 Average length of customer relationship in years
963 Customer Retention V0503 Share of market by product, product line, segment, region or total
964 Customer Satisfaction V0601 Percentage of total customers surveyed comprising satisfied customers
965 Environmental CapEx V1202 CapEx allocation to investments on ESG relevant aspects of business such as e.g. eco-design, ecoefficient
production processes, decreasing impact on biodiversity, improving health and safety
conditions of employees or supply chain partners, consulting on integration of ESG aspects in change
management, development of products to exploit ESG opportunities etc. of operations as a
percentage of total CapEx
966 Utilisation V1301 Capacity utilisation as a percentage of total available facilities
967 Supply Chain V2801 Total number of suppliers
968 Supply Chain V2802 Percentage of sourcing from 3 biggest external suppliers
969 Supply Chain V2803 Turnover of suppliers in percent
970 Supply Chain V2804 Key Performance Narrative (Please answer the questions in max. 500 words) How do you ensure that
your suppliers adhere to a standard of ESG compliance similar to that of your company?
971 Supply Chain V2805 Key Performance Narrative (Please answer the questions in max. 500 words) When assessing the
performance of your procurement and purchasing functions: Do you incentivise your procurement
management for the selection of ESG-performing suppliers even if you might have to carry a
premium over less expensive suppliers?
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