5377 Specialized Consumer Services <strong>ESG</strong> KPI KPI-Label + Definition 3048 Energy Efficiency E0101 Energy consumption, total 3049 Energy Efficiency E0102 Energy consumption, specific (intensity); Options: per unit of revenue, per FTE, per unit of production volume (e.g. tonnes of steel) 3050 GHG Emissions E0201 GHG emissions, total (scope I,II, III) 3051 GHG Emissions E0202 GHG emissions, specific; Options: per unit of revenue, per FTE, per unit of production volume (e.g. tonnes of steel) 3052 Staff Turnover S0101 Percentage of FTEs leaving p.a./total FTEs 3053 Training & Qualification S0202 Average expenses on training per FTE p.a 3054 Maturity of Work<strong>for</strong>ce S0301 Age structure/distribution (number of FTEs per age group, 10-year intervals) 3055 Remuneration S0801 Total amount of bonuses, incentives and stock options paid out in €,$ 3056 Remuneration S0802 Total number of FTEs who receive 90 % of total amount of bonuses, incentives and stock options 3057 Remuneration S0803 Key Per<strong>for</strong>mance Narrative (Please answer the questions in max. 500 words) Do you take <strong>ESG</strong> per<strong>for</strong>mance into account in your per<strong>for</strong>mance agreements? How do you integrate <strong>ESG</strong> principles within per<strong>for</strong>mance agreements in your company and to what extent do you apply them? 3058 Litigation risks V0101 Expenses and fines on filings, law suits related to anti-competitive behavior, anti-trust and monopoly practices 3059 Corruption V0201 Percentage of revenues in regions with Transparency International corruption index below 6.0 3060 Revenues from new products V0302 Percentage of new products or modified products introduced less than 12 months ago 3061 Innovation V0401 Total R&D expenses 3062 Innovation V0402 Total R&D expenses in monetary terms i.e. currency as a percentage of total revenue 3063 Innovation V0412 Total investments in research on <strong>ESG</strong>-relevant aspects of business such as e.g. eco-design, ecoefficient production processes, decreasing impact on biodiversity, improving health and safety conditions of employees or supply chain partners, consulting on integration of <strong>ESG</strong> aspects in change management, development of products to exploit <strong>ESG</strong> opportunities etc. in monetary terms i.e. currency as a percentage of revenue 3064 Innovation V0413 Percentage of products or services <strong>for</strong> - increasing eco-efficiency of client applications or operations - developing and using clean technologies - offsetting climate change, carbon emissions , resource depletion - increasing fuel-efficiency - making <strong>ESG</strong>-relevant products operable (e.g. smart metering, green building technologies) - financing of <strong>ESG</strong>-relevant products or services 3065 Waste Scope I E0401 Total waste in tonnes 3066 Packaging E1001 Total amount of packaging material used in tonnes 3067 Packaging E1002 Packaging material per tonne of output 3068 Packaging E1003 Breakdown of materials used <strong>for</strong> packaging in percent <strong>for</strong> paper, glass, metal, non-biodegradable plastic, biodegradable plastic, material from FSC 3069 Packaging E1004 Total cost of packaging in $,€ 3070 Packaging E1005 Cost of packaging per revenue in percent 3071 Gene Modified Organisms E1501 Share of products containing genetically modified organisms or ingredients containing genetically 3072 Direct Building Energy Consumption E1601 modified organisms in % Total building electricity consumption in kWh 3073 Direct Building Energy Consumption E1603 Total building gas consumption in m³ 3074 Direct Building Energy Consumption E1605 Total alternative energy consumption in kWh 3075 Direct Building Energy Consumption E1607 Annual heating/cooling costs $,€ 3076 Building Certification E2701 Proportion of total real estate owned and/or under management with a certification from LEED (Leadership in Energy and Environmental Design), BREEAM, GBCA, ABGR, HQE as in percent 3077 Water Consumption E2801 Water consumption in m³ 3078 Sustainable, Organic & Fair E3101 Percentage of total revenue from products with organic origin certified by an member of the Trade Products International Federation of Organic Agriculture Movements (IFOAM) standards 3079 Sustainable, Organic & Fair E3102 Percentage of total revenue from products certified and stamped as Fair Trade by an affiliate or Trade Products partner organisation of Fair Trade Labelling Organizations International (FLO) 3080 Sustainable, Organic & Fair E3103 Percentage of fish certifed according to recognised certification schemes <strong>for</strong> sustainable fishing (MSC Trade Products - Marine Stewardship Council) 3081 Customer Retention V0501 Percentage of new customers in reported period in relation to total customers 3082 Customer Retention V0502 Average length of customer relationship in years 3083 Customer Retention V0503 Share of market by product, product line, segment, region or total 3084 Customer Satisfaction V0601 Percentage of total customers surveyed comprising satisfied customers 3085 Customer Satisfaction V0602 Percentage of total revenue from repeat business 3086 Supply Chain V2801 Total number of suppliers 3087 Supply Chain V2802 Percentage of sourcing from 3 biggest external suppliers © <strong>DVFA</strong> April 2010 ALL RIGHTS RESERVED. 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3088 Supply Chain V2803 Turnover of suppliers in percent 3089 Supply Chain V2804 Key Per<strong>for</strong>mance Narrative (Please answer the questions in max. 500 words) How do you ensure that your suppliers adhere to a standard of <strong>ESG</strong> compliance similar to that of your company? 3090 Supply Chain V2805 Key Per<strong>for</strong>mance Narrative (Please answer the questions in max. 500 words) When assessing the per<strong>for</strong>mance of your procurement and purchasing functions: Do you incentivise your procurement management <strong>for</strong> the selection of <strong>ESG</strong>-per<strong>for</strong>ming suppliers even if you might have to carry a premium over less expensive suppliers? © <strong>DVFA</strong> April 2010 ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any <strong>for</strong>m or by any means, electronic, mechanical, recording, without the prior permission of the copyright holder. 126