2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

How did we performPerformance Measures Result CommentThe Council provides a weekly rubbish and kerbside collection of recyclables.1. Satisfaction89% Survey done in November 2011.Residents’ satisfaction with the Council’s kerbside89% very or fairly satisfied and 3% neutralcollection is increased. The average of the lastor don’t know.three surveys is 74%. (Communitrak)The Council provides a waste transfer station at Ashhurst that is open on Tuesdays, 1pm-3pm, andSaturdays, 10am-4pm.2. Waste Transfer StationThe transfer station is open for the stated hours.Target metThe Transfer Station was open to the publicas advertised throughout the 2011/12 year.The Council provides green waste disposal and recycling facilities, and environmental education.Levels of Service3. CollectionThe household collection of rubbish andrecyclables is provided weekly.4. ComplaintsThe number of complaints about missed rubbishand recycling collection decreases (five-yeartrend).286 received in 2010/11.(Results of this measure had previously includedcomplaints and requests about various aspectsof the service - missed collection, torn bags,collectors themselves. To be able to define thecomplaints correctly, the measure was changed inthe 2011/12 Annual Plan to include “missed” withthe 2011/12 number of complaints to set the basefor future years.)5. LandfillThe volume of waste going to the landfill isreduced.Target met Collection services were carried outsatisfactorily throughout the 2011/12 year.Target not metTarget not met1,157 complaints about missed rubbishand recycling collection.As the new recycling system wasintroduced only two years ago statisticaltrends with regard to performance are stillbeing gathered.This performance measure is currentlybeing evaluated via the Waste Managementand Minimisation Plan which will bereleased late 2012. It should be notedthat Council only collects 14% of rubbishin the City with the rest being collectedby private enterprise. It is therefore notpossible to determine whether the overallvolume of waste in the City going toLandfill is decreasing.The Council provides a twice-weekly rubbish and weekly recycling collection service (for thoseproperties that pay the targeted rates for this service) in the CBD.6. CBDThe collection of rubbish is provided twice-weeklyand recyclables weekly in the CBD.Target met Collection services were carried outsatisfactorily throughout the 2011/12 year.The Council maintains and develops the rubbish and recycling system to meet the current and futureneeds in a cost-effective way.7. Asset Management PlanA 20 year asset management plan is in place forRubbish and Recycling. This plan is independentlyaudited by asset management consultants and isformally reviewed at three-yearly intervals. Thenext review is due by June 2012.Target metAudited Asset Management Plans wereadopted by the Council in April 2012 andare due to be reviewed in 2014.The Council manages its Rubbish and Recycling Activity in a financially responsible way.8. Cost EffectivenessTarget not met The budget was exceeded due to:The budget set by the Council is not exceeded.• The volume of rubbish collectedthrough the bag collection system wasconsiderably higher.• The cost to collect and processrecycling was higher than expected,combined with a global drop in theprice for the sale of recycled materials,particular plastic and paper.• The amount of electricity generated bythe landfill gas was less than expectedleading to lower revenue for electricitysales and carbon credits.Palmerston North City Council Annual Report 2011/12What the Council Does Rubbish and RecyclingEnvironmentalSustainability...103